What are the responsibilities and job description for the Dispatcher and Customer Service Representative position at Westland Car Care Towing?
Job Summary
We are seeking a dynamic and highly organized Dispatcher and Customer Service Representative to join our team. In this role, you will be the vital link between our transportation operations and our valued customers, ensuring smooth coordination of while delivering exceptional service. Your proactive approach, attention to detail, and excellent communication skills will drive efficiency in dispatching vehicles, managing logistics, and providing top-tier customer support. This position offers an exciting opportunity to be at the forefront of transportation planning and supply chain management within a fast-paced environment.
Duties
- Coordinate and schedule vehicle dispatches using transportation management systems (Salesforce,TRAXERO) and vehicle dispatch software to optimize route efficiency and meet delivery deadlines
- Manage incoming phone calls through multi-line phone systems, providing prompt, professional assistance to customers, drivers, and internal teams
- Monitor GPS and GIS (Geographic Information Systems) data to track vehicle locations, ensuring accurate routing and timely deliveries
- Enter data accurately into logistics platforms such as TRAXERO Management, for tracking and reporting purposes
- Communicate effectively with drivers, and customers via phone calls or 2 way radio to relay instructions, updates, and resolve issues swiftly
Join us to be part of a vibrant team dedicated to delivering excellence in transportation services while supporting your professional growth!
Pay: From $16.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
Salary : $16