What are the responsibilities and job description for the Operations Manager position at Westin Princeville Ocean Resort Villas?
LIVE YOUR LIFE TO THE FULLEST!
Operations Manager
Westin Princeville Ocean Resort Villas
Wage Range: $37.50 - $39.42/hour
Relocation Offered: Yes
What does MVW offer?
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
Experience/Education Required:
- 4 years’ experience in the guest services, front desk, housekeeping, or related professional area.
- High school diploma or GED and/or 2-year degree from an accredited university in Resort and Restaurant Management, Hospitality, Business Administration, or related major with experience
Job Responsibilities:
Leading Operations Team
- Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands associate, owner and guest satisfaction results and develops game plans to attack need areas and expand on strengths.
- Ensures the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists associates in understanding guests’ ever-changing needs and expectations, and exceeding them.
Managing Property Operations Functions
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with associate concerns.
- Extends professionalism and courtesy to associates at all times.
- Communicates/updates all goals and results with associates.
Managing and Monitoring Activities that Affect the Guest Experience
- Provides excellent customer service by being readily available/approachable for all guests.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
Managing Profitability
- Assists in performing required annual Quality audit with Senior Leadership Team.
- Ensures a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
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Our associates want more than fulfilling work. Like our Owners, Members, and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Marriott Vacations Worldwide is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Job Type: Full-time
Pay: $37.50 - $39.42 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid time off
- Paid training
- Parental leave
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Experience:
- resort/hotel housekeeping: 1 year (Required)
- resort/hotel front office leadership: 2 years (Required)
Ability to Commute:
- Princeville, HI 96722 (Required)
Work Location: In person
Salary : $38 - $39