What are the responsibilities and job description for the Operations Manager position at Omnitrak Group Inc.?
Overall Responsibility
Full-service, marketing research company seeks qualified individual for immediate hire. Direct responsibility for onsite management of a team of Supervisors and Interviewers, ensuring individual and shift productivity objectives are met while further ensuring superior quality standards are delivered.
Primary Responsibilities
Include (but not limited to)
• Ongoing recruitment (sourcing using various methods, interviewing, hiring, onboarding) and training of additional team members as needed.
• Ensures sufficient staffing (supervisors and interviewers) levels per shift to meet daily targets.
• Maintains and communicates weekly staffing schedule to team members.
• Pre-tests various surveys for logic, flow and accuracy.
• Ensures team members are fully-trained on assigned surveys, highlighting program/script revisions.
• Ensures consistent supervision, monitoring and coaching of the calling center team in areas such as:
1) adherence to script, 2) proper entry/recording of responses, and 3) displaying a professional demeanor as all times.
• Accurate maintenance and submission of detailed project production summaries to include detail of individual and group productivity against budget as well as other production metrics
Requirements
• Proven direct managerial experience
• Superior people skills
• Excellent oral and written communication skills
• Ability to function in a fast-paced office environment
• Attention to detail
• Deadline-oriented
• Superior computer skills (MS Excel, Word, etc.)
• Team player
Compensation
• Annual salary range of $40K-$50K to start. Commensurate with experience.
• Regular performance reviews with initial salary review after 12 months of full-time employment.
• Health (medical, drug, vision) insurance through HMSA. Full premium (employee only) covered by company.
• Enrollment into company 401K plan after 12 months of full-time employment
• Paid holidays – 12 paid holidays per year
• Vacation – Ten days paid vacation after 12 months of full-time employment
• Sick-leave – Up to seven days per calendar year
Salary : $40,000 - $50,000