What are the responsibilities and job description for the Spa Receptionist position at Westin La Paloma Resort and Spa?
The Spa Receptionist is key to creating a warm, seamless, and relaxing experience for every guest. As the first point of contact, your professionalism, hospitality, and attention to detail set the tone for the entire wellness journey. By managing reservations, assisting guests, and supporting daily operations, you help build a spa environment known for comfort, care, and exceptional service. Full weekend availability is neccessary.
HOW YOU’LL SHAPE THE EXPERIENCE
- Greet guests warmly and guide them through their spa experience.
- Manage reservations, schedules, check-ins, and check-outs with accuracy and ease.
- Answer phone calls and emails professionally, providing helpful information.
- Coordinate with therapists and spa staff to ensure smooth service flow.
- Recommend spa treatments and retail products based on guest needs.
- Maintain a clean, welcoming reception and retail area.
- Process payments and maintain accurate records.
- Assist with inventory and notify management of low stock.
- Uphold confidentiality and ensure a calm, respectful atmosphere.
Laundry:
Responsible for maintaining a steady supply of clean robes and towels. Ensure timely and presentable delivery to guests at check-in, supporting a seamless and luxurious spa experience.Locker Room Cleanliness:
Maintain the cleanliness, organization, and overall presentation of the locker room throughout the shift. Monitor facilities to ensure guest satisfaction, addressing any issues promptly and upholding spa standards.- Other duties as assigned.
KEY STRENGTHS FOR SUCCESS
- Passion for hospitality and guest service.
- Warm, professional communication skills.
- Strong organization and multitasking abilities.
- Works well with therapists and management.
- Reliable, polished, and attentive to detail.
- Maintains guest privacy and spa standards.
PROFESSIONAL EXPERIENCE
- Experience in spas, hospitality, or customer service preferred.
- Familiarity with booking systems or POS software is a plus.
- Demonstrated reliability and strong work ethic.
ACADEMIC BACKGROUND
- High school diploma or equivalent required.
- CPR/First Aid certification preferred but not required.