Director of Romance and Special Events (Salary)

Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more.

At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

Band 3
DIRECTOR OF ROMANCE AND SPECIAL EVENTS

Position Purpose: Leading all aspects of Wedding and Special Events market development which will include response to wedding and event leads, conducting site inspections, creating proposals, preparing contracts, creating event orders, event resumes and fact sheets. It will also include oversight of function set-up and execution of events to ensure complete client satisfaction. Responsible for pricing structure of offerings is in line with cost effectiveness while meeting client’s needs and remaining financially responsible to the resort profitability. This position will also lead the development and evolution of MKR offerings to drive top line revenue through the Wedding and Special Events channel

Essential Duties:
1. Take lead in the development of the MKR wedding product offerings to elevate the guest experience.
2. Develop new and creative ideas for weddings and special events to include theme parties, décor, menus and entertainment.
3. Be proficient in the wedding and special event sales process – initiating customer contact, qualifying, follow up, negotiation, contracting and service delivery.
4. Meet with clients both in person and on the phone; respond to leads; write proposals, prepare wedding and event agreements while upselling to maximize revenue.
5. Facilitate the detailed planning and execution of weddings & special events.
6. Develop and strengthen strong relationships with the wedding department team, plus operational departments to garner support for the wedding and special event business.
7. Conduct site inspections for potential weddings and special events clients. Develop and communicate site inspection strategy, agendas, correspondence and provide a strong site inspection knowledge and experience.
8. Create and utilize wedding and special event presentations during site inspections, industry events, etc. to drive business, and close the sale.
9. Oversee function/events to ensure set-up, food, décor, entertainment, etc. is according to resort standards, client’s satisfaction and agreed upon arrangements.
10. Stay up to date on current on wedding trends, food and beverage offerings, etc. while understanding operational department capabilities.
11. Create and distribute banquet event orders (BEO’s) and change logs on a timely basis.
12. Create and distribute resumes and fact sheets on a timely basis.
13. Provide a high level of guest service and satisfaction in all areas of the resort.
14. Perform administrative tasks such as contracts, proposals, presentations, etc.
15. Review financial aspects of all proposals and contracts to ensure profitability for the resort.
16. Ensure billing details and/or master accounts are settled timely and to the satisfaction of the client and resort.
17. Attend industry events/bridal shows off island to promote weddings and special events at MKR.
18. May entertain clients to sell or secure business.
19. Understand and support hotel goals and objectives.
20. Complete all trip reports, expense reports and repayment of travel advances accurately and within 1 week after returning.
21. Assist in the training and development of wedding & special events managers and coordinators.
22. Attend and support all departmental and hotel meetings.
23. Perform other related duties as assigned or required.

Other Duties:
1. Actively participate in industry and community initiatives.
2. Participate in creating catering and wedding initiatives to drive business and top line revenue.
3. Represent Mauna Kea Resort in a professional, respectful manner.
4. Attend resort management meetings.

Working Conditions:

• Normal office conditions, sitting, lifting, standing.
• Outdoors to give tour of the resort or greet clients.
• Must be able to travel off island or out of state.

Work Hours:

• Must be able to work schedule determined by the Director of Catering & Conference Services
• Must be able to work long and irregular hours as needed.
• Must be able on occasion to work in excess of 50 hours per week.

Equipment Use:

• Proficient use of computers, resort’s applications to include CI-TY, Opera, Outlook, Word, Excel, etc.
• Ability to use the telephone.
• Ability to use various office equipment including but not limited to calculators, photocopiers and facsimile machines.
• Must have passport, State ID.

Mental and Physical Demands:

• Ability to prioritize and organize workload to ensure deadlines are met.
• Able to manage stressful and challenging situations.
• Able to stand and walk up to 3 hours in a day to meet with clients, conduct tours, meet with departments and attend meetings.
• Able to sit at a desk to do administrative duties.
• Travel on airplanes; carry luggage and sales and marketing material occasionally.
• Lift, carry, push, and pull up to 50 lbs.

Communication Demands:

• Must have the ability to effectively communicate English in person, over the phone or in writing to guests, employees, potential clients and vendors.
• Able to conduct presentations to large or small groups of people.
• Must be able to receive feedback and coaching as necessary.
• Ability to negotiate contracts and overcome objections.

Minimum Qualification Requirements:

• 4 year college with degree; or minimum 3 years related hotel sales and services experience.
• Must be personable, tactful, patient, tolerant, assertive, respectful and self-motivated.

We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.