What are the responsibilities and job description for the Resort General Manager position at Westgate Resorts?
Since 1974, VI Resorts by Westgate has been a pioneer in points-based timeshare and a leader in the hospitality industry. What began with a single resort in Hawaii has grown into destinations across three countries from the East Coast to the West, from Canada to Mexico, and from island escapes to mountain adventures. With more than 44,000 Owners, VI is the largest owner-controlled timeshare company in the world. Our mission is simple — create unforgettable vacation memories year after year.
Job Description
We are looking for an inspiring General Manager to lead the heartbeat of our Lahaina resort. This is a high-impact role responsible for fostering a strong service culture, elevating owner and guest experiences, delivering financial performance, and supporting an exceptional workplace for every Team Member.
If you are passionate about hospitality, love developing people, and thrive in a results-oriented environment, we want to meet you.
What You’ll Lead & Deliver
- Oversee daily operations across Front Desk, Housekeeping, Laundry and Maintenance
- Lead, coach, and develop a cross-functional team while modeling service excellence
- Champion a warm, welcoming, guest-focused culture across all departments
- Partner with regional leadership on performance goals, financial plans and property enhancements
- Maintain high standards for product quality, safety and service delivery
- Ensure property compliance with company policies and procedures and communicate expectations clearly
- Support short and long-term strategic planning and improvement initiatives
- Perform additional duties supporting success of the resort
Qualifications
What You Bring
- 10 years of progressive leadership experience in hospitality or resort operations\
- Experience overseeing multiple departments in a fast-paced environment
- Strong financial acumen with proven success in budgeting and profitability
- Hospitality technology knowledge (PMS, POS, work order/service platforms, guest communication tools, labor scheduling systems)
- Timeshare or HOA experience strongly preferred
- Bachelor’s degree in Hospitality, Business or related field required
- Additional leadership or hospitality certifications welcome
Skills for Success
- Inspiring, hands-on leadership style with strong coaching ability
- Excellent interpersonal and conflict-resolution skills
- Highly organized and detail-focused
- Proactive problem-solver with strong follow-through
- Proficient in Microsoft Office and hospitality software platforms
- Strong ability to work independently while creating a collaborative, positive team culture
Additional Information
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Salary $ 90,000 Yearly.
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
Salary : $90,000