Front Desk Agent

Company Description

Pay rate: $16.50/ hour - Use our Daily Pay benefit and get access to your pay as you need it.

Westgate River Ranch Resort & Rodeo provides you with the unique opportunity to meet and greet with guests who share your enthusiasm for the great outdoors at our authentic Florida dude ranch, which lies on 1,700 beautiful acres overlooking the scenic Kissimmee River and just one hour south of Orlando. Enjoy the surroundings and excitement that our amazing resort offers such as incredible outdoor recreational opportunities, including the River Country Water Park, horseback riding, airboat and swamp buggy rides, trap & skeet range, full-service marina and award-winning Saturday night rodeo. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60 resorts across the company.

Job Description

As a Front Desk Agent, you are the face of the resort and play a vital role in creating unforgettable experiences for our owners and guests. From the moment they arrive until their departure, you set the tone for their stay by delivering warm welcomes, friendly assistance, and exceptional service. Your professionalism, hospitality, and attention to detail help ensure every guest enjoys the true Vacation Internationale experience.

As a Front Desk Agent, you will:

• Manage the guest registration process, including check-in/check-out, computer use, and key issuance.
• Answer telephone and courtesy calls promptly, professionally, and courteously.
• Research and provide information on local activities, dining options, and attractions for owners and guests.
• Share details about the Vacation Interval (VI) program and confirm reservations upon request.
• Dispatch guest requests to appropriate departments (e.g., maintenance, housekeeping) and follow up to ensure completion.
• Maintain and update the service request database.
• Organize and manage operational files and databases, including accurate data entry and filing.
• Handle petty cash transactions and maintain banking records.
• Encourage owners and guests to complete the “Your Opinion Counts” (YOC) survey.
• Perform additional duties as assigned to support daily operations.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Qualifications

• High school diploma, GED, or equivalent experience.
• Strong attention to detail with excellent organizational skills.
• Proficient in Microsoft Office and comfortable with general computer operations.
• Excellent verbal communication skills, both in person and over the phone.
• Ability to work independently with minimal supervision.
• Sound judgment and professionalism when interacting with owners, guests, and team members.
• Basic math skills with experience in inventory and cash handling.
• Flexible schedule availability, including weekends and holidays.
• Occasionally lift 10 – 25 pounds with or without reasonable accommodation.

Additional Information

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.