Front Desk Agent

Company Description

VI Resorts at Homestead (Lynden, WA)

VI Resorts by Westgate, North America's largest owner-controlled timeshare and vacation club, offers dynamic career opportunities at VI Resorts at Homestead in Lynden, Washington, with a Pacific Northwest countryside resort setting. Guests enjoy tranquil surroundings, well appointed condos, and easy access to the Lynden/Bellingham region. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60 resorts across the company.

Job Description

As a Front Desk Agent, you are the heart of the guest experience and the first smile guests see when they arrive. You set the tone for every stay by delivering warm welcomes, seamless service, and thoughtful support from check-in to check-out. If you thrive in a fast-paced environment, love helping people, and take pride in creating memorable moments, this role offers the perfect opportunity to shine in hospitality.

Qualifications

• Welcome guests warmly and professionally upon arrival
• Manage guest check-ins and check-outs efficiently
• Issue room keys and provide assistance as needed
• Handle reservations, room availability, guest records, mail, and phone messages with accuracy
• Respond to guest inquiries and provide information about local dining, transportation, attractions, and activities
• Process payments, post charges to guest accounts, and ensure accurate billing and documentation
• Address and resolve guest concerns promptly while maintaining a friendly and professional demeanor
• Deliver consistent, high-quality customer service that enhances the overall guest experience

Qualifications

• High school diploma or General Education Degree (GED), or an equivalent combination of education and experience
• One to three months of related experience or training preferred
• Previous customer service or hospitality experience is a plus but not required
• Experience handling cash, credit card transactions, or point-of-sale systems is helpful
• Comfortable using phones and basic computer systems
• Additional hospitality or customer service training is an advantage

Additional Information

Why Westgate? 

• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Fun, family culture
• Employee Assistance Program (EAP)
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.