Copy of International Resort Wrkr II

Company Description

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60 resorts across the company.

Job Description

We are seeking dependable, detail-oriented team members to help keep our resort spotless and welcoming. This role combines guest room cleaning, public area upkeep, and laundry operations to ensure every visitor enjoys a comfortable, memorable stay. Whether you’re preparing cabins, maintaining public spaces, or processing linens, you will play a vital part in delivering exceptional guest experiences.

As a International Resort Worker II (Rooms Division – Heart of House) You Will Be Responsible For: 

Guest Room & Cabin Cleaning

• Greet guests, owners, and team members with a friendly and professional attitude
• Clean, sanitize, and organize assigned guest rooms to meet resort standards
• Use proper cleaning equipment and chemicals safely and effectively
• Replenish amenities and handle guest requests promptly
• Report any damages, maintenance needs, or safety concerns
• Protect guest privacy and follow confidentiality guidelines

Public Area Maintenance/Houseperson

• Clean and disinfect public restrooms; restock paper products and supplies
• Sweep, mop, vacuum, dust, and maintain cleanliness of all public spaces
• Keep glass, mirrors, and surfaces spotless
• Empty trash and ashtrays throughout public areas
• Maintain offices in the lobby and sales areas
• Picks up trash from building corridors
• Keep carts, closets, and equipment in orderly fashion
• Take trash and linen to the proper places so that it is not in the owner or guests view
• Assist other departments or areas when and where needed

Laundry Operations

• Sort and organize incoming laundry by type
• Operate industrial laundry equipment including towel folders, sheet ironers, and other machinery
• Fold and process linens to meet daily productivity goals
• Identify and remove stained or damaged items from circulation
• Maintain pace and accuracy in a fast-moving environment
• Keep laundry area clean, organized, and safe

Housekeeping Runner

• Responds to guest calls for any additional services or products for a unit or room utilizing a device
• Ensures the delivery of all materials or supplies is completed within 20 minutes of call
• Documents all calls and communicates with management if necessary
• Responsible for delivering clean linen to buildings. Retrieving dirty linen from buildings and bringing to laundry
• Picks up trash from building corridors
• Deliver linen to closets, and pool towers to pool
• Other duties may be assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring:

• Be at least 18 years old
• Be comfortable working in hot, humid, and noisy environments when in laundry facilities
• Be flexible availability, including weekends, evenings, and holidays
• Strong attention to detail, time management, and customer service skills
• Be able to pass a drug screening, and prove eligibility to work in the U.S
• Previous housekeeping, laundry, or hospitality experience preferred, but not required—training provided

Physical Demands:

• Regular bending, kneeling, pushing, pulling, and stair climbing
• Prolonged standing and walking during shifts
• Handling and transporting heavy loads of linens, cleaning supplies, and equipment
• Have the ability to lift up to 50 lbs and work in varying indoor and outdoor weather conditions

Additional Information

Why Westgate?

• Get access to your pay as you need it with our Daily Pay benefit
• Wellness Programs
• Fun, family culture
• Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.