Desktop Technician

Westfield Gas Electric/ Whip City Fiber is accepting applications for the position of Desktop Technician. The ideal candidate will be a skilled and customer-oriented Desktop Technician to support our organization’s day-to-day IT operations. This role is responsible for supporting approximately 130 end users across departments and ensuring a secure, efficient, and well-supported desktop computing environment. $65,133 Minimum - $95,052 Maximum

Responsibilities include, but are not limited to:

· Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, office phones / headsets and other peripherals.

· Install, configure, and maintain Windows-based computers and software applications, including Microsoft 365.

· Manage user accounts, passwords, through Active Directory.

· Maintain and manage the Helpdesk ticketing system: log and categorize tickets, assign tasks to appropriate personnel or departments, and ensure timely follow-up and resolution for end users.

· Respond promptly and professionally to support requests, escalating complex issues as needed.

· In conjunction with the Information Security Analyst, maintain the security of endpoints through antivirus management, Windows updates, patching, and encryption.

· Assist with onboarding and offboarding of employees, including the provisioning and de-provisioning of hardware, software, and user access.

· End user and vendor support and troubleshooting of remote access technologies, including standard practices for VPN, remote web access for vendors, and multi-factor authentication.

· Recommend and help procure new end-user equipment (e.g., desktops, laptops, monitors) based on performance needs, usage requirements, and budget constraints.

· Maintain an up-to-date inventory of all end-user devices, including desktops, laptops, peripherals, cell phones, and tablets.

· Maintain detailed documentation for system configurations, asset inventories, and user support guides.

· Work closely with systems and network administrators to ensure smooth coordination across the IT infrastructure.

· Follow cybersecurity best practices to maintain the security and stability of the network infrastructure.

· Participate in IT projects such as equipment upgrades, software rollouts, and security initiatives.

· Uphold and promote IT best practices, including cybersecurity awareness and compliance with internal policies.

· All other duties as assigned.

Qualifications and Entrance Requirements:

• Strong documentation, organizational, and communication skills.
• Associate or bachelor’s degree in information technology, Computer Science, or related field—or equivalent work experience.
• Minimum 2 years of experience in desktop or technical support within a business or municipal environment.
• Proficiency in supporting Microsoft Windows Microsoft 365, Active Directory, and remote support tools.
• Experience using and managing a helpdesk ticketing system.
• Working knowledge of basic networking, endpoint security, and hardware / software troubleshooting.
• Strong customer service orientation with excellent communication and interpersonal skills.
• Ability to work on multiple tasks concurrently and take direction in a fast-paced environment.
• Willingness to work collaboratively and receive mentorship.

Preferred:

• CompTIA A Certification, Active Directory, Office 365, SolarWinds Helpdesk.
• Apple desktop support

Opportunities:

• Collaborate closely with inter departmental subject matter experts. Supportive and collaborative team environment.
• Participate in formal training and certification programs.
• Contribute to cross-departmental initiatives and projects in a real-world utility and broadband service environment.
• Be part of a mission-driven municipal utility serving your local community.
• Competitive pay and comprehensive benefits package.
• Opportunities for growth and continued learning in a stable and innovative workplace.

A very generous benefit package accompanies job offer, although relocation services are not provided. Candidates are requested to complete an application found online. Applications will be accepted through Friday, December 5, 2025.