What are the responsibilities and job description for the Desktop Support Technician Level III position at Tyto Athene, LLC?
Tyto Athene is searching for a Desktop Support Level III to join our team in Westover, MA. This is a complex, multi-year contract supporting the Air Force Reserve Command (AFRC) Information Technology (IT) Services.
Responsibilities
At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?
Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.
Responsibilities
- Diagnose and resolve customer reported system incidents, problems, and events.
- Administer accounts, network rights, and access to systems and equipment.
- Troubleshoot system hardware and software.
- Identify possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.
- Knowledge of systems administration concepts.
- Knowledge of the operations and processes for incident, problem, and event management.
- Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, global positioning systems [GPSs]).
- Knowledge of successful capabilities to identify the solutions to less common and more complex system problems.
- Develop a trend analysis and impact report.
- Leverage knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), as needed.
- Support iOS and Android Operating Systems and VMware WorkspaceOne Mobile Device Manager
- Troubleshoot VMware WorkspaceOne enrollment issues.
- Troubleshoot VMware WorkspaceOne Application Assignment issues.
- Three or more years of experience managing network modernization work or system projects of similar scope and complexity.
- Experience as a desktop support technician or equivalent.
- Capabilities needed to deliver in-person and remote IT aid.
- Fantastic installation, diagnostic, upgrade, and restoration abilities.
- Knowledge of iOS and Android Operating Systems
- Knowledge of VMware WorkspaceOne Mobile Device Manager
- Troubleshoot VMware WorkspaceOne enrollment issues and VMware WorkspaceOne Application Assignment issues.
- Excellent vertical and lateral thinking.
- Superb time management skills.
- Clear written and verbal communication.
- Knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), as needed.
- Forbearing, flexible, and supportive
- ACTIVE IAT II Security Plus Certification
- Provide onsite support in Westover, MA.
- Active DoD Secret clearance
- Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The hourly range for this position is typically between $27-32/hr. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
- Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?
Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.
Salary : $27 - $32
