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Mortgage Loan Officer-Outside Sales

Westfield Bank
South Hadley, MA Full Time
POSTED ON 7/8/2026
AVAILABLE BEFORE 8/6/2026
Mortgage Loan Officer - Outside - Springfield, Chicopee, South Hadley

Springfield, MA \$40,000 Annually Commission Position: Mortgage Loan

Officer (Outside Sales) Department: Retail Lending Job Status: Full-Time

FLSA Status: Exempt Grade: 10 Reports to: VP/Retail Lending Sales

Manager Amount of Travel Required: Travel as Required Positions

Supervised: None Pay: \$40,000 plus Commission POSITION SUMMARY Under

the direction of the VP, Retail Lending Manager, the Mortgage Loan

Officer originates residential mortgage loan applications primarily

through regular and consistent outside business development and

marketing activities in the Pioneer Valley of MA. Responsible for

managing and coordinating the entire loan process in conjunction with

the Retail Lending Center from application to closing while ensuring a

High Quality Of Customer Service And Satisfaction. ESSENTIAL FUNCTIONS

Originate residential mortgage loan applications from a network of

external referral sources through regular and consistent outside

business development efforts. Proactively conduct external business

development activities and develop and maintain relationships with

realtors, financial advisors and other real estate referral sources.

Regularly participate in activities in connection with mortgage sales

(e.g., attending closings, open houses, conducting seminars & trainings

and other lead generating activities). Pre-qualify prospective clients

and determine their suitable purchase price and payment range. Meet with

prospective applicants during non-traditional business hours, as needed,

at Realtor offices, places of business or other locations as

appropriate. Meet or exceed production (sales) goals and quality

customer service standards set by management. In conjunction with sales

efforts: Work with internal departments and investors to manage and meet

loan requirements. Evaluate prospective clients? income and debt.

Counsel and assist prospective clients in understanding and resolving

credit issues. Advise prospective clients of our products, disclosures,

rates and pricing. Collect financial data and documentation for mortgage

applications. Respond to phone calls from referral network and

prospective clients with questions during the process. On occasion will

receive branch referrals for more complex loans including specialized

government program loan types, and construction loans. Promote Westfield

Bank products, services and programs within assigned territory. Keeps

abreast of all federal regulations. Must complete BSA, AML, and other

Regulatory and Continuing Education as assigned. Must adhere to all bank

and regulatory policies and procedures specific to position. Performs

Additional Duties As Requested. POSITION QUALIFICATIONS Competencies

Analytical Skills Attention to Detail Business Development Productivity

& Time Management Sales Results Education/Experience/Skills Associate?s

degree or equivalent work experience required. One to three years

Experience In Residential Mortgage Lending Preferred. Experience As a

residential lender in Hampden County preferred. 2 year?s experience in

outside sales originating residential mortgage loans. Must be proficient

in loan origination regulations and have a working knowledge of

secondary market guidelines, FNMA, FHLMC, Mass Housing, CHFA, FHA and VA

product guidelines. Must have previously completed mortgage loan

compliance training. Must meet standards to register with the NMLS

(National Mortgage Licensing System). PHYSICAL DEMANDS Physical Demands

Stand: O (Occasionally Walk: O (Occasionally) Sit: F (Frequently)

Handling / Fingering: O (Occasionally) Reach Outward: O (Occasionally)

Reach Above Shoulder: N (Not Applicable) Climb: N (Not Applicable)

Crawl: N (Not Applicable) Squat or Kneel: N (Not Applicable) Bend: N

(Not Applicable) Lift/Carry 10 lbs or less: N (Not Applicable

Salary : $40,000

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