What are the responsibilities and job description for the General Manager – Riverwoods Campus position at Western States Lodging & Management?
Western States Lodging & Management is seeking an experienced General Manager to lead all operations on the Riverwoods Campus, home to four integrated hospitality properties:
- SpringHill Suites Marriott
- TownePlace Suites Marriott
- Riverwoods Conference Center
- Elements Restaurant
This is a unique, high-visibility leadership role overseeing hotel, conference, and restaurant operations in a cohesive, campus-wide environment. If you excel at multi- property management, guest service excellence, and team development, we want to meet you.
Compensation and Benefits
We offer a competitive salary of $120,000 per year depending on experience plus bonus opportunities and a comprehensive benefits package (Health, Dental, Vision, and Life insurance, 401k with a company match, HSA, etc.)
What You'll Do (Key Responsibilities)
Campus Operations Leadership
- Oversee day-to-day operations across all four properties to ensure smooth, efficient, guest-focused performance.
- Provide strong executive leadership to hotel, restaurant, and conference center teams.
- Maintain full compliance with Marriott brand standards and company policies.
- Review brand quality scores, operational KPIs, and conduct regular property walk-throughs.
- Ensure facilities are clean, well-maintained, and operationally ready.
Guest Experience
- Create a culture of fast, friendly, consistent service across the entire campus.
- Resolve guest concerns promptly and professionally.
- Maintain and improve guest satisfaction scores on all platforms.
Sales & Marketing
- Collaborate with the Director of Sales to execute sales, marketing, and revenue strategies.
- Support proactive sales efforts, including 1-2 days per week of sales calls.
- Ensure teams are fully prepared for groups, events, conferences, and VIP guests.
- Strengthen community presence and brand visibility.
Financial & Business Management
- Review daily performance, forecasting, labor, and productivity.
- Manage annual budgets and control operating, labor, and F&B costs.
- Oversee cash handling, inventory controls, and AR processes.
- Prepare and present monthly financial statements with clear business insights.
- Drive campus-wide profitability while maintaining exceptional service.
People & Culture
- Recruit, hire, onboard, and develop team members at all levels.
- Build a positive, inclusive culture with strong communication and accountability.
- Review and approve payroll; ensure compliance with labor standards.
- Maintain employee files, training records, and required documentation.
- Provide ongoing coaching, performance management, and succession planning.
Facilities & Maintenance
- Ensure hotels, conference center, and restaurant are safe, well-maintained, and fully operational.
- Oversee preventive maintenance programs and capital projects.
- Address facility issues quickly to minimize downtime and protect guest experience.
Additional Duties
- Represent WSLM professionally with community partners and brand leaders.
- Support special projects and reporting as needed.
Qualifications
- 5 years of Hotel General Manager experience (Marriott experience strongly preferred)
- Bachelor's degree in Hospitality, Business, or related field preferred (or equivalent experience)
- Strong knowledge of hotel operations: front desk, housekeeping, maintenance, F&B
- Familiarity with PMS, POS, revenue management, and standard office software
- Experience with restaurant or food & beverage operations preferred
- Conference center and event operations experience preferred
- Strong problem-solving, decision-making, and multi-property management skills
- Ability to drive key metrics: guest satisfaction, financial performance, and brand compliance
Salary : $120,000