Project Manager

At Western State Bank, “what” you know is important, but not as important as how you relate to teammates and customers. Our environment is based on the principles of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly. We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day. We believe that our ability to deliver on our promise of being Your Hometown Bank is a result of these high standards.  
  

The Project Manager leads the planning and execution of technology, facilities, and operational efficiency projects that enable Western’s operational growth. This role coordinates cross-department efforts across IT, facilities, operations, and vendor partners - ensuring projects are delivered on time, within scope, and ready for go-live or adoption. The Project Manager brings structure, discipline, communication, and accountability to complex initiatives without unnecessary bureaucracy.  
  

Duties and Responsibilities:

Project Execution & Delivery

• Plan and manage multiple concurrent projects (technology, construction, operational efficiency).
• Develop clear timelines, deliverables, dependencies, and ownership across workstreams.
• Maintain project trackers, meeting notes, and readiness checklists in shared tracking tools.
• Lead project meetings and monthly sponsor reviews.
• Identify and mitigate risks early; escalate when needed.

Technology Initiatives

• Manage technology and systems projects that span multiple departments (e.g. new systems, conversions, major enhancements)
• Coordinate with internal teams and vendors; ensure deliverables meet business requirements.

Branch Construction & Facilities

• Serve as overall project manager for new branches, remodels, and relocations.
• Coordinate between facilities, IT, operations, marketing, compliance, and external vendors.
• Track construction progress, IT installs, signage, furniture, and regulatory readiness.
• Lead go/no-go readiness reviews prior to opening.

Operational Efficiency & Process Improvement

• Lead cross-department initiatives that improve efficiency, reduce costs, comply with regulation, or enhance the employee or customer experience.
• Facilitate process mapping, documentation, and workflow redesign sessions.
• Partner with business leaders to translate process gaps into actionable project plans.

Communication & Reporting

• Maintain visibility through simple, consistent status reports and dashboards.
• Highlight emerging risks, action items, and key deliverables.
• Facilitate decision-making with clear options and impacts.
• Document key decisions.
• Other duties as assigned
• Maintain accurate records of customer interactions and resolutions in compliance with company policies and industry regulations.
• Liaise with cross-functional teams, including Sales, Underwriting, Collections, Documentation and Accounting to ensure swift and effective resolution of customer issues.
• Serve as a point of contact for investor partners, communicating transfer of service and accounting figures.
• Other duties as assigned

Bachelor’s degree in business administration or related field, with 5 or more years of direct project management experience, including proficiency in project management software. PMI certification preferred but not required.  

This is a full-time position (in office) with benefits; 8:00 am - 5:00 pm; Monday – Friday.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship for visa status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Western State Bank is an EEO and Affirmative Action Employer.