What are the responsibilities and job description for the Telephonic Care Coach position at Western Reserve Area Agency on Aging?
Description
Reports to: Director of Business Operations
FLSA Status: Exempt
Join Our Team at Western Reserve Area Agency on Aging!
Are you a dedicated and compassionate healthcare professional? Do you want to be part of an organization whose mission is to help people live independently in the place they call home? If so, we're looking for you!
About Us:
Western Reserve Area Agency on Aging (WRAAA) is a private non-profit corporation that serves Cuyahoga, Geauga, Lake, Lorain, and Medina Counties. As part of Ohio's public aging services network, we work to provide individuals with the necessary home and community services to successfully age in their own homes and communities.
Who We Love:
The Telephonic Care Home Coach is a vital member of the member-centric TC Team, introducing members to Western Reserve Area Agency on Aging and supporting their goals of well-being and independence. You will provide member-centered coordination of services and act as a bridge between members and managed care organizations.
Key Responsibilities:
How to Apply:
If you are passionate about your work and dedicated to improving the lives of aging individuals, we would love to hear from you. Please click the link submit your resume and optional cover letter.
The Agency is committed to providing equal employment and advancement opportunities to all. Employment decisions are made based on each person’s performance, qualifications, and abilities. The Agency does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sex, national origin, age, disability status, health status, genetic information or ancestry, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.
Western Reserve Area Agency on Aging’s Equal Employment Opportunity policy covers all aspects of employment practices, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
Reports to: Director of Business Operations
FLSA Status: Exempt
Join Our Team at Western Reserve Area Agency on Aging!
Are you a dedicated and compassionate healthcare professional? Do you want to be part of an organization whose mission is to help people live independently in the place they call home? If so, we're looking for you!
About Us:
Western Reserve Area Agency on Aging (WRAAA) is a private non-profit corporation that serves Cuyahoga, Geauga, Lake, Lorain, and Medina Counties. As part of Ohio's public aging services network, we work to provide individuals with the necessary home and community services to successfully age in their own homes and communities.
Who We Love:
- Self-motivated and compassionate professionals who want to be part of a Best-in-Class organization
- Team players committed to delivering superior service to those we serve
- Energetic, growth-minded individuals who thrive on dedication, innovation, and collaboration
- A generous six-week PTO program and thirteen paid holidays
- Investment in professional development with a substantial annual training fund
- A 401(k) with company match
- Comprehensive Medical, Dental, Vision benefits, and more
The Telephonic Care Home Coach is a vital member of the member-centric TC Team, introducing members to Western Reserve Area Agency on Aging and supporting their goals of well-being and independence. You will provide member-centered coordination of services and act as a bridge between members and managed care organizations.
Key Responsibilities:
- Introduce program elements to participants and explain medications, scope of care, transition events, and agency resources
- Conduct prescreening assessments, chart histories, and initial intake evaluations
- Coach participants on personal goals, medication compliance, and self-advocacy
- Educate and support caregivers about agency resources
- Advocate for participants and secure appropriate services
- Apply clinical knowledge and critical thinking to perform program activities
- Report abuse, neglect, or exploitation of older adults as required by Ohio law
- Participate in training, meetings, and continuing education opportunities
- Collaborate with external agencies and internal departments
- Exercise discretion and independent judgment to support agency operations
- Licensure : RN, LPN, or LSW
- Minimum one year of clinical experience post-licensure
- Excellent customer service and communication skills
- Basic computer skills, including familiarity with Microsoft Office applications
- Ability to travel to community and participant locations within service areas
- Must have a car available during working hours with current insurance
How to Apply:
If you are passionate about your work and dedicated to improving the lives of aging individuals, we would love to hear from you. Please click the link submit your resume and optional cover letter.
The Agency is committed to providing equal employment and advancement opportunities to all. Employment decisions are made based on each person’s performance, qualifications, and abilities. The Agency does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sex, national origin, age, disability status, health status, genetic information or ancestry, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.
Western Reserve Area Agency on Aging’s Equal Employment Opportunity policy covers all aspects of employment practices, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.
