Family Caregiver Support Program (FCSP) Care Coordinator

Description

Reports to: Director, Program Development and Planning

FLSA Status: Exempt

Dedicate yourself to an Organization and Mission you can be proud of by joining the Western Reserve Area Agency on Aging!

Our Mission:

We provide choices for people to live independently in the place they want to call home.

About Us:

Western Reserve Area Agency on Aging (WRAAA) is a private non-profit corporation, organized and designated by the State of Ohio to be the planning, coordinating and administrative agency for federal and state aging programs in Cuyahoga, Geauga, Lake, Lorain and Medina Counties. It is one of twelve Area Agencies on Aging (AAAs) in the state organized together with local service provider organizations and the Ohio Department of Aging (ODA) to form the state's public aging services network. The network works together to create opportunities for Ohioan's to receive needed home and community services and supports; and to age successfully in their own homes and communities.

Candidates we love…

• Self-motivated and compassionate Social Workers (LSWs) and Registered Nurses (RNs) looking to be part of a Best-in Class organization
• Team players who are committed to providing superior service to all they serve
• Enthusiastic professionals excited to grow with an organization that values dedication, innovation and collaboration.
  
  
  

What Our Staff Loves About Us…

• A generous six-week PTO program and thirteen paid holidays
• A $750.00 investment in professional development through a substantial, annual training funds allotment
• A 401K program with company match
• Paid parking in a covered parking garage
• Medical, Dental, Vision Benefits and so much more…
  
  
  

Job Duties:

• Conducts telephone or in-person assessments to evaluate needs of family caregivers.
• Assists family caregivers in developing a care plan, coordinates services and monitors the plan for effectiveness
• Coordinates reimbursement to eligible caregivers
• Obtains information during assessment to determine need for referrals and assists with accessing long-term care and other services and supports. This also includes any agency project or contract programs in which the agency is participating
• Provides information, assistance and referrals for services to grandparents raising grandchildren
• Advocates for callers who require extra support to access necessary services
• Makes immediate referrals to emergency responders when the caller is in a crisis or emergency situation; conducts follow-up as appropriate to make sure that vulnerable individuals in difficult situations received assistance
• Maintains consumer confidentiality according to agency policy
• Reports abuse, neglect or exploitation of older adults as a mandated reporter as required by Ohio law.
• If licensed as a Social Worker (LSW, LISW) or Registered Nurse (RN) abides by the professional code of ethics established by licensure.
• Participates in trainings, meetings, in-services and continuing education opportunities.
• Meets time frames for timely and accurate completion of documentation, including use of the A&D/SAMS reporting system
• Will be required to travel to community and consumer locations within our five county service area (Cuyahoga, Geauga, Lake, Lorain and Medina counties)
• Will be required to travel outside our PAA service area, including travel to Columbus, Ohio
• Represents WRAAA at community events and caregiver presentations
• Performs other duties as assigned by supervisor as needed to meet agency needs.
• All staff have the responsibility and authority to propose ways to improve quality and to fully participate in quality improvement efforts
  
  
  

Qualifications:

• Current licensure as a Social Worker (LSW, LISW) or Registered Nurse (RN) in the State of Ohio and at least one year experience in home care, geriatrics, home health care, medical social work or providing information and assistance or information and referral;
• Prefer an individual who is an Alliance of Information and Referral Systems
• (AIRS) Certified Information Specialist or one who is willing to pursue AIRS
• Certification as a WRAAA employee;
• Basic knowledge of major chronic illnesses, disease processes and normal aging
• Basic knowledge of medical terminology;
• Excellent verbal and written interviewing and assessment skills;
• Ability to determine if caller is experiencing a crisis or other emergency situations and be able to make an immediate referral to the appropriate emergency responders;
• Knowledge of local resources for older adults and adults with disabilities;
• Ability to record information in an accurate, timely manner is essential;
• Ability to communicate in a collaborative, effective manner with others and to maintain good working relationships;
• Basic computer skills, including Microsoft Office applications, the Ohio Department of Aging A&D/SAMS reporting system; and
• Valid Ohio Driver’s License, proof of liability coverage, and a car available during work days.
  
  
  

If you are interested in joining a dynamic team of professionals, please submit your resume and a cover letter. We look forward to speaking with you.

The Agency is committed to providing equal employment and advancement opportunities to all. Employment decisions are made based on each person’s performance, qualifications, and abilities. The Agency does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sex, national origin, age, disability status, health status, genetic information or ancestry, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.

Western Reserve Area Agency on Aging’s Equal Employment Opportunity policy covers all aspects of employment practices, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.