Service Parts Runner

JOB TYPE: Full-time 

DEPARTMENT: Service Operations

POSITION REPORTS TO: Service Ops Manager

POSITION LOCATION: Poway, CA (HQ)

JOB DESCRIPTION: The Service Parts Runner is responsible for the timely pickup and delivery of parts, tools, and materials between suppliers, the parts warehouse, and field technicians working on fuel storage tanks, dispensers, and pumps. This role is essential for minimizing downtime at service stations and ensuring technicians have the necessary components to complete repairs efficiently.

ESSENTIAL JOB FUNCTIONS:

• Parts Delivery: Transport parts, equipment, and fuel system components from vendors or the main warehouse to field technicians at various job sites.
• Core Returns: Identify, tag, and crate used or broken parts (cores) to be returned to manufacturers for warranty or credit.
• Logistics & Documentation: Use inventory software, handheld scanners, or required paperwork to track parts, maintain delivery records, and update the Service Operations Manager on statuses.
• Vehicle Maintenance: Safely operate company vehicles and ensure they are clean, fueled, and maintained.
• Parts Warehouse Maintenance: Keep the parts inventory area clean, organized, and safe.
• Inventory Management (as a backup to the warehouse team, if needed): Receive, unpack, and stock parts in the warehouse; organize inventory and assist with cycle counts.
• Other tasks as requested by Management. 

EXPERIENCE AND ABILITIES:

• High school Diploma or GED required.
• Valid driver's license with a clean driving record required.
• Must have a driving record acceptable to the Insurance Carrier.
• Be able to pass a DOT Medical Exam (Commercial DL NOT required).
• Experience with driving larger vehicles using right side mirrors only preferred.
• General knowledge of diesel versus gas vehicles preferred
• Expertise using GPS and planning ahead for the best, safest route to the destination.
• Forklift Experience preferred.
• Familiarity with the use of small hand tools preferred.
• 1-2 years of warehouse experience preferred.
• Strong organizational skills and attention to detail.
• Strong interpersonal and communication skills.
• Experience with using Microsoft Outlook, Excel, and Word.
• Able to thrive in a fast-paced environment.
• Experience working both independently and in a team-oriented collaborative environment.
• Proven history of being reliable and dependable.

JOB SAFETY REQUIREMENTS

• Follow and promote all safety protocols during work hours while working, driving, loading, lifting, moving any tools, equipment, furniture, or storage units.
• When required, wear safety boots and other Personal Protective Equipment (safety vest, safety glasses, noise protection, fall protection, etc.).
• Participates in the monthly Field Safety Meetings and all safety training required.

CORE VALUES:

Must support and abide by our Core Values.

• Be Passionate
• Earn Trust with Action
• Deliver Exceptional Value
• Be Humble
• Create Shared Success

CORE COMPETENCIES:

The following core competencies are essential for success in the role.

1. Safety
2. Communication & Listening
3. Job Knowledge
4. Customer Service
5. Teamwork
6. Dependability
7. Initiative & Results Orientation
8. Attendance and Punctuality

ESSENTIAL PHYSICAL DEMANDS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Posture/Mobility: Frequent standing, walking, sitting (driving/computer use), bending, stooping, twisting; occasional kneeling, crouching, and climbing 
• Manual Use: Frequent grasping, handling, and reaching; frequent fine manipulation (keyboard, scanner, paperwork) 
• Lifting/Force: Frequent lifting/carrying up to 50 lbs; occasional lifting 51–75 lbs; occasional lifting 80–100 lbs (team lift and/or mechanical assistance required); occasional to frequent pushing/pulling 
• Vision/Communication: Frequent near and distance vision; frequent communication in person and by phone 
• Driving: Frequent vehicle operation and entry/exit; travel between warehouse, vendors, and job sites 
• Work Environment: Combination of warehouse, vehicle, office, and outdoor field conditions with exposure to weather, temperature changes, traffic, noise, dust, and industrial/petroleum environments 
• Equipment/PPE: Frequent use of tools, scanners, and computer equipment; occasional use of warehouse equipment (if trained); required use of appropriate PPE (e.g., safety-toe footwear, gloves, eye protection, high-visibility apparel)

Western Pump will provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA).

TRAVEL REQUIREMENTS: As required, up to 10%. 

OTHER INFORMATION:

Pre-Employment Requirements
 Employment with Western Pump is contingent upon successful completion of a pre-employment drug screening (where permitted by law) and verification of identity and authorization to work in the United States. Western Pump participates in E-Verify to confirm employment eligibility, consistent with applicable federal and state laws.

Equal Employment Opportunity Statement
Western Pump is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status (as permitted by law), age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, California, or local law.