Service Operations Senior Associate

JOB TYPE: Full-time 

DEPARTMENT: Procurement

POSITION REPORTS TO: Service Ops Manager

POSITION LOCATION: Poway, CA (HQ)

JOB DESCRIPTION: The role of Service Operations Senior Associate is responsible for managing service permitting, securing service rental equipment, and managing uniforms and PPE for the service techs. The Senior Associate also assists the Service Operations Coordinator with service parts procurement and provides warranty and core management back-up support for the Warehouse Service Operations Senior Associate.

ESSENTIAL JOB FUNCTIONS:

Service rental equipment and service tech uniforms and PPE

• Works with the Service Team to provide purchase orders for creditcard, rental equipment, and other miscellaneous needs.
• Follow up with Service &Techsfor invoices related to the above purchase ordersand ensurethey are completed and billed toappropriate workorders,jobsand internal accounts.
• Ensures all service techs have the proper uniforms and PPE.Ordersuniforms andPPE;maintainsstock inventory.

Service permitting

• Works with State, City, Pollution controls & fire agencies to produce permits for Service work
• Create & Manage permit folders within Microsoft Teams to storepermitdocumentation for each project.
• Update all information on purchase orders & work orders inERPsystem (JONAS) as needed.
• Work closely with Service & Parts procurement to keep the job moving as the permit process closes, and provide the documents needed for job completion 
• Work with the Service Team and Inspectors to schedule final inspections 

Service parts procurement

• Assist the Service Operations Coordinator with servicepartsprocurement on an as-needed basis.

• Issue, and managepurchaseordersfor service parts procurement
• Monitorstockinventory levels(Min and Max)
• Maintainaccurateprocurement records and documentation.
• Obtain tracking and shipping charges from vendors tohelp accountingaccurately billcustomers.
• Work with receiving and vendors to resolve any shipping errors. 
• Compare vendor acknowledgments topurchaseorders to verify part numbers, quantities, prices, andreceiptdate. Update all information onpurchaseorders& work ordersinERPsystem(JONAS)as needed.

• Work with Service Techs to provide purchase orders for credit card purchases and other miscellaneous needs. Follow up on invoices related to the purchase orders& ensurethey are completed and billed to theappropriate workorders, jobs, and internal accounts.
• Position haslong-term room for growth.
• Other tasks and special projects asdeterminedbyManagement.

EXPERIENCE AND ABILITIES:

• High school Diploma or GEDrequired.
• 3-4Years of administrative experiencerequired.
• Focused on customer service with a passion for quality.
• General knowledge ofpurchasingand inventory control systems.
• Strong organizational skills and attention to detail.
• Strong interpersonal and communication skills.
• Comprehensive understanding of Microsoft Excel, Word, andJONAS.
• Able to thrive in a fast-paced environment.
• Experience working both independently and in a team-oriented collaborative environment.
• Ability to work autonomously, and as a team; self-motivated.
• Proven history of being reliable and dependable.
• These duties listed above are not meant to beall-inclusive. Management may assign or reassign duties and responsibilities at any time.

JOB SAFETY REQUIREMENTS

• Followand promoteall safety protocolsduring work hours whileworking, driving, loading, lifting,moving anytools, equipment, furniture, or storage units.
• When required, wear safety boots and other PersonalProtective Equipment (safety vest, safety glasses, noise protection, fall protection, etc.).
• Participates in the monthly Field Safety Meetingsandsafety training. Workswiththe SafetyManagertodeterminesafety equipmentneedsfor theservice team. 

CORE VALUES:

Must support and abide by our Core Values.

• Be Passionate
• Earn Trust with Action
• Deliver Exceptional Value
• Be Humble
• Create Shared Success

CORE COMPETENCIES:

The following core competencies are essential for success in the role.

• Safety
• Communication & Listening
• Job Knowledge
• Customer Service
• Teamwork
• Dependability
• Initiative & Results Orientation
• Project andTask Management

ESSENTIAL PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

Must work within safety protocols and use task-appropriate PPE.

This position requires the ability to perform the following essential physical functions, with or without reasonable accommodation:

• Perform a combination ofsedentary office work and active warehouse/field dutiesthroughout the workday
• Sit, stand, and walk for extended periods;frequentlybend, stoop, kneel, and reach
• Use hands and fingers forcomputer, phone, and material handling tasks
• Lift, carry, push, and pull materials up to50 pounds regularly, and heavier items withassistanceor mechanical equipment
• Safelyoperatematerial handling equipment, including forklifts (training/certificationrequired)
• Safelyoperatecompany vehicles, includingpickup trucks, stake bed trucks, and vehicles towing trailers, andmaintaina valid driver’s license
• Enter and exit vehicles and equipment repeatedly and secure loads as needed
• Possessvisual acuitysufficient to read screens and documents,identifylabels and hazards, and safelyoperatevehicles and equipment
• Possesshearing abilitysufficient to communicate effectively and perceive equipment sounds, alarms, and warnings
• Work inindoor and outdoor environments, including exposure to noise, dust, temperature changes, and job site conditions
• Use requiredpersonal protective equipment (PPE)

Note: Western Pump is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws, including the California Fair Employment and Housing Act (FEHA) and the Americans with Disabilities Act (ADA). If you require an accommodation to perform the essential functions of this position, please notify Human Resources.

TRAVEL REQUIREMENTS: As required, up to 5%. 

OTHER INFORMATION:

Pre-Employment Requirements 
Employment with Western Pump is contingent upon successful completion of a pre-employment drug screening and physical. It is also contingent on the verification of identity and authorization to work in the United States. Western Pump participates in E-Verify to confirm employment eligibility, consistent with applicable federal and state laws.

Equal Employment Opportunity Statement 
Western Pump is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status (as permitted by law), age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, California, or local law.