Coordinator, Registrar Operations

Under direction of the Associate Registrar, the Administrative Assistant provides front-desk and customer service support for the Registrar's Office while assisting with registration, student verifications, payments, student worker supervision, and other administrative and records-related processes. Specific duties and responsibilities of this position include the following:

• Serve as the primary front desk and telephone contact for the Registrar's Office, providing professional and timely assistance to students, faculty, staff, and visitors.
• Process registration-related requests and transactions in Banner, including KIIS registration, departmental registration requests, WX drops, honors augmentation, and other registration and student record activities in accordance with established policies and procedures.
• Process education and enrollment verifications, including good student discount and deferment forms, while providing general administrative support to the Registrar's Office by responding to inquiries, processing miscellaneous forms and items received through the Registrar's email inbox, and assisting students and members of the campus community with in-person needs.
• Supervise and coordinate student workers, including hiring, scheduling, assigning daily tasks, and providing direction and support.
• Receive and process in-person payments for transcript orders and other Registrar's Office services requiring payment; prepare and process related money transmittals in accordance with established cash-handling and university procedures.
• Process and manage Blackboard course merges in accordance with established procedures and deadlines.

• Bachelor's Degree
• Demonstrated record of reliable and consistent attendance, punctuality, and dependability, with the ability to maintain regular work hours and provide dependable front desk coverage.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks, prioritize responsibilities, and meet established deadlines.
• Ability to handle confidential student information in accordance with FERPA and institutional requirements.

Hourly Rate: $18.00

Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.

Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices.

Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, may contact the Office of Institutional Equity at 270-745-5121 for assistance. To report concerns related to WKU's Discrimination and Harassment Policy, No. 0.2040 and/or WKU's Sex and Gender-Based Discrimination, Harassment, and Retaliation Policy, No. 0.2070, please complete the Discrimination, Harassment, and Retaliation Reporting Form. Additional information regarding Title IX, including contact information for the Title IX Coordinator and reporting options, is available on WKU's Title IX website.

Information concerning educational programs offered by WKU are provided at: https://www.wku.edu/academics/

For information related to job postings, application status, or the hiring process, please email employment@wku.edu.