What are the responsibilities and job description for the Front Desk Clerk position at Western Inn?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional guest services and ensuring a welcoming atmosphere. This role requires strong communication skills, a passion for customer service, and the ability to manage guest relations effectively in a hotel or resort environment.
Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
- Respond promptly to guest inquiries and requests, providing information about hotel services, local attractions, and amenities.
- Handle phone calls using professional phone etiquette, managing reservations and inquiries through phone systems.
- Maintain accurate records of guest accounts and transactions.
- Assist in resolving any guest complaints or issues with professionalism and courtesy.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Uphold high standards of cleanliness and organization at the front desk area.
Requirements
- Previous experience in guest services within a hotel or resort setting is preferred.
- Strong customer service skills with a focus on hospitality management.
- Excellent communication skills, both verbal and written; multilingual abilities are a plus.
- Proficiency in using phone systems and handling multiple calls efficiently.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong problem-solving skills with an emphasis on guest relations.
- Attention to detail and ability to multitask in a fast-paced environment.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while developing your career in the hospitality industry!
Job Type: Full-time
Pay: $10.00 - $12.00 per hour
Expected hours: 32 per week
Ability to Commute:
- Gonzales, LA 70737 (Required)
Work Location: In person
Salary : $10 - $12