Hotel Front Desk Clerk

Front Desk Agent

SureStay Plus by Best Western – 61-Room Hotel

We are looking for a friendly, dependable, and customer-focused Front Desk Agent to join our hotel team. The Front Desk Agent is responsible for providing excellent guest service while handling the day-to-day operations of the hotel front desk.

Responsibilities:

• Welcome guests and provide a friendly, professional check-in and check-out experience
• Make and modify reservations and assist guests with booking questions
• Answer phone calls and respond to guest inquiries
• Provide information about hotel amenities, local attractions, restaurants, and services
• Handle guest requests, concerns, and complaints professionally and efficiently
• Process payments and maintain accurate guest records
• Monitor the front desk and hotel lobby to ensure a clean, safe, and welcoming environment
• Communicate effectively with housekeeping and management regarding room status and guest needs
• Follow hotel policies, procedures, and Best Western standards
• Maintain a professional appearance and positive attitude at all times
• Complete assigned front-desk and shift duties, including basic paperwork and end-of-shift responsibilities

Qualifications:

• Excellent communication and interpersonal skills
• Reliable and punctual
• Comfortable working independently and as part of a team
• Basic computer skills
• Ability to remain calm and professional when handling difficult situations
• Must be willing to work a flexible schedule, including weekends and holidays

Schedule:

Full-time and part-time opportunities available. Approximately 30–40 hours per week, depending on scheduling and hotel needs.

If you enjoy helping people, providing great customer service, and working in a team-oriented hotel environment, we would love to hear from you!

Pay: $10.00 - $11.00 per hour

Expected hours: 25.0 – 40.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking

Work Location: In person

Benefits:

Salary : $10 - $11