Inside Sales and Customer Service Representative

About Western Forest Products

Western Forest Products is a growing, locally owned lumber and building materials supplier serving contractors and homeowners throughout Northwest Washington. We pride ourselves on competitive pricing, exceptional service, and one of the region’s largest inventories of lumber, decking, siding, windows, doors, and specialty building products.

Position Summary

We’re looking for an experienced Inside Sales Representative who enjoys building relationships, solving customer problems, and helping contractors complete projects on time and on budget.

You’ll work with builders, remodelers, and homeowners by preparing quotes, entering orders, coordinating deliveries, and ensuring every customer receives outstanding service.

Responsibilities

• Build relationships with new and existing customers
• Prepare accurate material estimates and quotations
• Process sales orders and coordinate deliveries
• Answer customer questions by phone, email, and in person
• Recommend products and upsell complementary building materials
• Work closely with outside sales, purchasing, and dispatch
• Maintain customer records and follow up on outstanding quotes
• Help keep the sales floor organized and professional

Qualifications

• 2 years of inside sales experience (building materials preferred)
• Knowledge of lumber and residential construction
• Excellent communication and customer service skills
• Strong attention to detail
• Ability to multitask in a fast-paced environment
• Experience with BisTrack or other ERP systems is a plus

What We Offer

• Competitive base salary
• Performance bonus opportunities
• Health benefits
• Paid vacation and holidays
• 401(k)
• Stable, growing company with advancement opportunities

Pay: $23.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Paid training

Work Location: In person

Salary : $23 - $30