What are the responsibilities and job description for the Receptionist position at Western Express?
Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.
Duties and Responsibilities:
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.
I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken.
Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.
Duties and Responsibilities:
- Greet and assist visitors, clients, and vendors in a courteous and professional manner
- Manage incoming calls, screen and direct them promptly to the appropriate personnel or department
- Provide switchboard coverage and maintain accurate call logs
- Schedule appointments and meetings related to freight pickups, deliveries, and internal operations
- Receive and distribute incoming mail and packages, ensuring timely delivery to relevant staff
- Assist with scanning, filing, and processing freight documentation
- Provide backup support to Customer Service Representatives during their absence
- Maintain a clean and organized reception area and ensure office supplies are stocked
- Perform other related administrative tasks and support team projects as needed
- High school diploma or equivalent required
- Proven experience in receptionist or front desk roles, preferably in transportation or logistics
- Proficient in Microsoft Office Suite (Outlook, Word, Excel)
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Professional and friendly demeanor with strong interpersonal skills
- Ability to work independently and as part of a team in a fast-paced environment
- Detail-oriented with a focus on accuracy and efficiency
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.
I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken.
Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.