What are the responsibilities and job description for the Service Writer position at WESTERN EQUIPMENT LLC?
Purpose: Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership
Job Responsibilities/Duties
- Fields internal and external customer inquiries to the Service Department
- Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are close and invoiced
- Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
- Maintains Service Department filing and records
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- Maintains accessories and supplies and prepares replacement orders
- May prepare Service Technician efficiency reports
- May process warranty and/or product improvement claims including computation of charges, submission and follow-up
- Verify parts are on the right segments and are mentioned in the service tech comments or returned parts as needed
- Watch time punches and edit as needed
- Answer phone calls
- Review Codify quotes and go over them with customers
- Selling work to customers, informing customer of the estimated price, and asking for permission to proceed
- Follow up on jobs and with customers
- T Complete Work Orders as needed
- Handle any after-hours situations that may arise; including being on call when needed
Experience, Skills, and Knowledge:
- Must have excellent communication skills and be detail oriented
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Knowledge of office procedures
- General understanding of mechanical/technical term is preferred
- Basic knowledge of accounting practices