Dairy Applications Support Specialist (Bilingual)

At Western Dairy Tech, the Dairy Applications Support Specialist (Bilingual) plays a critical role in helping dairy producers maximize the value of herd management and farm performance software. This position combines extensive dairy cow knowledge, dairy farm operations experience, technical expertise, training delivery, and ongoing customer support to ensure producers can confidently interpret data and apply insights that improve herd health, reproduction, and overall productivity. The role requires strong communication skills, a proactive approach to problem-solving, and the ability to provide both remote and on-farm support. By maintaining close relationships with producers and collaborating with internal teams, the Application Support Specialist helps drive successful software adoption, continuous improvement, and long-term customer satisfaction. The ideal candidate must love cows!

Responsibilities

• Provide technical support to dairy producers in the effective use of herd management and farm performance software.
• Analyze and interpret operational data to deliver insights and recommendations that drive improvements in herd health, reproduction, and productivity.
• Develop, update, and maintain clear, user-focused training materials and instructional guides.
• Design, implement, and manage ongoing training programs to support continued software proficiency and long-term utilization.
• Deliver individual and group training sessions, both on-site and through remote platforms.
• Monitor producer engagement and software usage to identify opportunities for additional training, support, or workflow optimization.
• Maintain consistent, proactive communication with producers, offering guidance, updates, and performance-focused recommendations.
• Collaborate with internal teams to ensure software features, updates, and capabilities meet producer needs and align with industry standards.
• Travel within the assigned territory to provide in-person training, support, and follow-up services.
• Other duties as assigned by the Manager.

Qualifications

• 5 years dairy farm work experience
• or 2 year certificate or 4 year degree in a dairy related discipline.
• Extensive knowledge of dairy animals and the finer details of how large dairies operate.
• Previous experience in dairy customer support, or sales environments is highly desirable.
• Strong computer skills including proficiency in Microsoft Office applications and general data entry tasks.
• Excellent communication skills—both verbal and written—to clearly convey information and build rapport with clients.
• Bilingual (English/Spanish) capabilities will help you connect with a broader audience and provide more inclusive support.
• Understanding of dairy equipment such as parlors, required.
• Ability to work in a variety of temperatures indoors and outdoors.
• Regular travel to customer livestock facilities is required. Drives company vehicle during performance of duties safely and responsibly during scheduled work days and maintains a valid driver's license.
• Good analysis and troubleshooting skills to understand customer needs quickly and suggest appropriate solutions.

Join us as a Dairy Applications Support Specialist (Bilingual) where your enthusiasm for helping others will make a real difference! This role offers an exciting opportunity to develop your customer service expertise while working in a supportive team environment dedicated to client satisfaction.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person