Dairy Applications Support Specialist (Bilingual)

At Western Dairy Tech the Support Specialist plays a critical role in helping dairy producers maximize the value of herd management and farm performance software. This position combines technical expertise, training delivery, and ongoing customer support to ensure producers can confidently interpret data and apply insights that improve herd health, reproduction, and overall productivity. The role requires strong communication skills, a proactive approach to problem-solving, and the ability to provide both remote and on-farm support. By maintaining close relationships with producers and collaborating with internal teams, the Support Specialist helps drive successful software adoption, continuous improvement, and long-term customer satisfaction.

Objectives of the Role

• Ensure dairy producers can confidently and effectively use herd management and farm performance software to support daily operations and long-term goals.
• Enhance producer decision-making by delivering accurate data interpretation and actionable recommendations that improve herd health, reproduction, and productivity.
• Strengthen producer engagement through structured training programs, high-quality support resources, and consistent communication.
• Promote successful software adoption and continued utilization through proactive training, follow-up, and on-site assistance.
• Support organizational alignment by collaborating with internal teams to ensure software capabilities meet producer needs and industry standards.

Responsibilities

• Provide technical support to dairy producers in the effective use of herd management and farm performance software.
• Analyze and interpret operational data to support improvements in herd health, reproduction, and overall productivity.
• Develop, update, and maintain clear, user-focused training materials and instructional guides.
• Design, implement, and manage an ongoing training program to ensure continued software proficiency.
• Deliver one-on-one and group training sessions, both on-site and via remote platforms.
• Monitor producer engagement and software utilization to identify opportunities for improvement and additional support.
• Maintain consistent, proactive communication with producers, offering guidance, updates, and performance recommendations.
• Collaborate with internal teams to ensure software features and updates align with producer needs and on-farm workflows.
• Travel within the assigned territory to provide in-person training, support, and follow-up.
• Other duties as assigned by the Manager.

Skills

• Multilingual abilities are a big plus; fluency in English is required along with additional languages to serve diverse clients effectively.
• Previous experience in customer support, call centers, or sales environments is highly desirable.
• Strong computer skills including proficiency in Microsoft Office applications and general data entry tasks.
• Excellent communication skills—both verbal and written—to clearly convey information and build rapport with clients.
• Bilingual capabilities will help you connect with a broader audience and provide more inclusive support.
• Experience with outbound calling campaigns or client outreach efforts is beneficial.
• Good analysis skills to understand customer needs quickly and suggest appropriate solutions.
• Knowledge of cash handling procedures ensures accuracy during transactions when needed.
• Typing speed and accuracy are important for efficient documentation of interactions.

Join us as a Support Specialist where your enthusiasm for helping others will make a real difference! This role offers an exciting opportunity to develop your customer service expertise while working in a supportive team environment dedicated to client satisfaction.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person