Automotive Service Advisor

Job Summary
The team at Westerly Chrysler, Dodge, Jeep and RAM are seeking a motivated and customer-focused Automotive Service Advisor. This position will be paid at an hourly rate, based on experience level. In this role, you will serve as the primary point of contact for customers, guiding them through their automotive service needs while ensuring a high level of satisfaction. The ideal candidate will be able to manage multiple tasks at the same time, be willing to learn, and have a positive attitude. This position will provide on-the-job training. We are encouraging people with little service advisor experience to apply, and take the next step in your automotive dealership career journey!

Responsibilities

• Greet customers and assess their automotive service needs.
• Document and verify customer information and vehicle details upon arrival
• Provide detailed explanations of recommended services and repairs, including oil changes, routine maintenance services, automotive diagnosis results, and repair estimates.
• Schedule appointments and manage the workflow in the service department.
• Maintain accurate records of customer interactions, service history, and cash handling transactions.
• Collaborate with technicians to ensure timely completion of services while maintaining quality standards.
• Address customer concerns and inquiries promptly and professionally.

Requirements

• 1 year experience in the automotive industry at a dealership level in a service or parts department required
• Basic mechanical knowledge with the ability to understand some technical information related to automotive systems.
• Familiarity with automotive service management software is a plus, but not required.
• Excellent communication skills with the ability to convey basic technical information clearly to customers.
• Ability to handle cash transactions accurately and responsibly.
• A proactive approach to problem-solving with strong organizational skills.
• Ability to work effectively in a fast-paced environment while managing multiple tasks.

Job Type: Full-time

Pay: $35,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• Day shift

Work Days:

• Monday to Friday
• No weekends

Ability to Commute:

• Westerly, RI 02891 (Required)

Ability to Relocate:

• Westerly, RI 02891: Relocate before starting work (Required)

Work Location: In person

Salary : $35,000 - $60,000