Consumer Loan Operations Processor

At WESTconsin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We’re more than just a credit union; we strive to make a real difference.

Ready to make an impact? Let’s grow together!

What You’ll Be Doing

• Collect, sort, distribute, and process mail directed to the Consumer Lending Department
• Serve as a liaison between internal teams, external partners, and members to request, prepare, and record loan perfections and satisfactions with applicable titling and registration agencies, both manually and electronically
• Process and complete loan payoffs within the CORE system
• Perform payment reversals and loan modifications to correct errors or fulfill member requests
• Prepare and send required loan documents to members for physical or electronic signature, and complete approved loan extensions and adjustments
• Manage and maintain reports used for loan servicing, tracking, maintenance, and issue discovery
• Prepare loan documentation for member signature, ensuring accuracy, completeness, and compliance with requirements
• Balance and reconcile shared accounts utilized by the Consumer Lending Department
• Provide timely notices and communications to members regarding loan and account-related matters
• Perform loan transfers, maintenance, and account notations within the CORE system related to account closures due to fraud, death of borrower, or other qualifying events
• Respond to internal and external loan-related report and information requests
• Prepare and retain loan files in accordance with document imaging and record retention requirements
• Monitor and track loans for required insurance coverage; obtain proof of insurance or resolve discrepancies prior to force-placing insurance when necessary
• Respond to consumer credit dispute requests in accordance with regulatory and organizational guidelines
• Research, recommend, develop, and communicate new or revised procedures impacting the Operations Department, and participate in departmental and organizational projects involving cross-functional collaboration
  
  

What You’ll Need To Be Successful

• High School diploma or equivalent
• 1 year of related work experience preferred
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to handle sensitive and confidential information with professionalism and discretion
  
  

Why Choose WESTconsin

• Health, Dental, and Vision Insurance Plans
• Annual Healthy Living Fund Contribution
• Student Loan Repayment Program
• Competitive Salary
• Impressive 401(k) Contribution and Match Plan
• Paid Time Off Accrual
• 11 Paid Holidays
  
  

Visit WESTconsin Careers

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.