OFFICE COORDINATOR I

Job Summary

The Office Coordinator acts as a receptionist for the entire Pre-Surgical Testing Department and is responsible for the clerical and primary communications functions.  These functions include helping with scheduling the Pre-Surgical Testing appointments.

Responsibilities

Receptionist Functions

• Greets all patients arriving in the Pre-Surgical Testing Department. Goes beyond the role of receptionist by troubleshooting for the patients who arrive at the desk in need of directions or information.
• Reviews all demographics information with the patient to ensure all information is correct and updates information  in Cerner.  Communicates corrections with Patient Registration as needed.
• Calls multiple physician offices to obtain lab work and EKG on patients that were done prior to PST visit.
• Notifies the Pre Surgical Testing Nurses, (NP, PA)  of the patient’s arrival.
• Answers all telephone lines in PST and Bariatrics promptly, within 2 to 3 rings demonstrating appropriate  telephone etiquette.  
• Triages messages in an accurate, courteous and timely manner. 
• Writes messages clearly and completely.
• Creates PST chart from Form Fast.  Prints forms for  surgical visit charts.  
• Maintains a positive, pleasant attitude when interacting  with patients and families, physicians and their office staff.
• Receives mail for the department sorts and distributes to recipients.

Clerical / Computer Functions

• Appropriately communicates with Pre-Surgical nurses regarding concerns/issues.
• Insures confidentiality and safety of computer files per Hospital policy.

Quality Improvement

• Assists in data collection as needed.
• Calls doctors' offices to obtain clearances and test results. 
• Performs other duties as directed.
• Serves as brand ambassador by upholding the WMCHealth Mission, Vision, and CARE values and promoting excellence in the patient experience, during every encounter.

Qualifications/Requirements

EXPERIENCE

Two years minimum secretarial, clerical office experience with computer skills.

EDUCATION

High School Education.