What are the responsibilities and job description for the OFFICE COORDINATOR I position at Westchester Medical Center?
Job Summary
The Office Coordinator acts as a receptionist for the entire Pre-Surgical Testing Department and is responsible for the clerical and primary communications functions. These functions include helping with scheduling the Pre-Surgical Testing appointments.
Responsibilities
Receptionist Functions
- Greets all patients arriving in the Pre-Surgical Testing Department. Goes beyond the role of receptionist by troubleshooting for the patients who arrive at the desk in need of directions or information.
- Reviews all demographics information with the patient to ensure all information is correct and updates information in Cerner. Communicates corrections with Patient Registration as needed.
- Calls multiple physician offices to obtain lab work and EKG on patients that were done prior to PST visit.
- Notifies the Pre Surgical Testing Nurses, (NP, PA) of the patient’s arrival.
- Answers all telephone lines in PST and Bariatrics promptly, within 2 to 3 rings demonstrating appropriate telephone etiquette.
- Triages messages in an accurate, courteous and timely manner.
- Writes messages clearly and completely.
- Creates PST chart from Form Fast. Prints forms for surgical visit charts.
- Maintains a positive, pleasant attitude when interacting with patients and families, physicians and their office staff.
- Receives mail for the department sorts and distributes to recipients.
Clerical / Computer Functions
- Appropriately communicates with Pre-Surgical nurses regarding concerns/issues.
- Insures confidentiality and safety of computer files per Hospital policy.
Quality Improvement
- Assists in data collection as needed.
- Calls doctors' offices to obtain clearances and test results.
- Performs other duties as directed.
- Serves as brand ambassador by upholding the WMCHealth Mission, Vision, and CARE values and promoting excellence in the patient experience, during every encounter.
Qualifications/Requirements
EXPERIENCE
Two years minimum secretarial, clerical office experience with computer skills.
EDUCATION
High School Education.