Supervisor

Functions as a critical liaison to management, to assure established hospital wide health, safety, security, and environmental protection programs are functional and are being carried out on a routine basis throughout the hospital. Leads, supports, and coordinates security, specific functions for the protection of patients, staff and visitors, in a focused, productive, and cost-efficient manner. Closely interacts with others in controlling situations of emergency, crisis, and violent, disruptive behavior. Minimizes losses due to accidents and/or incidents which result in lost time, loss of property, or interruption to the business. Trains new security officers. Additionally, is responsible for the installation, maintenance and oversight of Security Technology Systems including Access Control, Alarm Monitoring, CCTV, and Infant Abduction Systems.

Responsibilities:

• Efficiently manages safety-security, posts, tasks, requests for assistance, and complaint processing, while capturing and disseminating essential data. Works toward minimizing problem re-occurrence.
• Effectively manages protective services to patients, visitors and staff based on identified need. Uses Crisis intervention skills and maneuvers to control disruptive behavior and dangerous situations in a safe and discreet manner.
• Effectively manages and coordinates the tasks of “Specialist Positions” I.e.: Alarm Systems – Electronics, Locksmithing & Signage.
• Oversees and coordinates optimum performance, training, and education of officers, for the purpose of exceeding customer satisfaction.
• Plans, schedules and coordinates appropriate staffing levels which meet hospital objectives, in a manner which is cost-efficient and within an established budgetary framework.
• Performs and coordinates investigations, audits, and inspections for the purpose of analysis and identification. Provides recommendations for management to control and recover any losses.
• Effectively manages and coordinates security officer licensing programs, initial and ongoing training functions, Identifies and documents training programs to meet NYS guidelines.
• Defines, coordinates, and manages electronic communications and alarm systems, software and hardware to ensure business needs are met.
• Maintains a detailed knowledge of the current technology and Security systems currently being implemented in the WMC Health Network.
• Assist in the implementation and ongoing development of Security systems.
• Everyday operations (new installs, repairs, and maintenance for HealthAlliance.
• Responsible for troubleshooting system related problems, contacting vendors for support of systems, and contacting Information Support Desk for hardware and network-related problems.
• Works directly with the Locksmith Division to include security related door hardware that is separate from the man networked systems.
• Works with I.S. department representatives on preparing detailed specifications and system standards.
• Define system scope and objective through research and fact-finding to develop or modify moderately complex system.
• Installing and troubleshooting Security systems.
• Following our Preventive maintenance for Security Systems.
• Replace all outdated equipment to new current solution.
• Troubleshooting and repairing problems with all Security systems.
• Maintains safe work environment by following codes, standards, and legal regulations.
• Fire stopping all penetration after project.
  
  

Qualifications/Requirements:

Experience:

• Minimum of 2 years of experience in Security Systems. Must display firm organizational ability and time management skills. Must possess excellent human relations, oral and written communication skills.
  
  

Education:

• Associates Degree preferred, specializing in Criminal Justice, Civil Law, or Sciences.
• Minimum of 2-3 years of experience in a healthcare safety-security environment.
  
  

Licenses / Certifications:

• Registered NYS Security Guard Certificate required.
• Valid NYS driver’s license required.
• Complete annual NYS – OMH Preventing and Managing Crisis Situations (PMCS training)
  
  

Other: N/A