Revenue Cycle Manager - Full Time - Germantown, TN

Job Title: Revenue Cycle Manager

About Us
At West Cancer Center, we are dedicated to providing compassionate, patient-centered care while advancing groundbreaking research. Our team fosters collaboration, innovation, and professional growth, ensuring that every role contributes to making a difference in patients’ lives. Join us in our mission to provide comprehensive support to those navigating the challenges of cancer treatment.

Position Overview
The Revenue Cycle Manager is responsible for coordinating the revenue cycle for all practices and maximizing reimbursements. Working under the general direction of the Director of Revenue Cycle, this role oversees billing operations, supervises revenue cycle staff, and supports process improvements to enhance efficiency and financial performance.

Key Responsibilities

• Plan, organize, and manage billing activities and revenue cycle staff across insurance credentialing/set-up, coding, data entry, collections, insurance verification, patient billing, correspondence, compliance, refunding/credit balances, and accounts receivable follow-up.
• Maximize reimbursements across all practices.
• Assist with changes and refinements to business office processes, policies, and procedures.
• Generate reports as needed.
• Support training and educational initiatives within the revenue cycle team.
• Identify and implement improved workflows for revenue cycle operations.
• Serve as a resource for Business Office personnel by answering questions and providing guidance.
• Demonstrate leadership qualities and ensure compliance with company policies.
• Promote and maintain exceptional customer service standards.
• Maintain professionalism while respecting the dignity and confidentiality of patients and employees.
• Attend staff and management meetings as scheduled.
• Interact internally with Physicians, CEO, CFO, VP of Revenue Cycle Management, EMR support team, and staff regarding billing matters.
• Interact externally with vendors.
• Perform other duties as assigned.

Qualifications

Education & Experience

• Associate’s degree in Business Administration.
• Minimum of five (5) years of billing experience in a medical environment or equivalent combination of education and experience.
• Prior supervisory experience required.

Skills & Abilities

• Excellent organizational and follow-up skills.
• Strong verbal and written communication skills.
• Strong problem-solving skills.
• Ability to organize and prioritize work assignments in a fast-paced environment.
• Ability to analyze situations and respond in a timely manner.
• Ability to participate in multi-functional teams.
• Ability to supervise the work performance of others.
• Ability to establish and maintain effective working relationships within West Cancer Center.
• Ability to establish and implement new processes.
• Proficiency in computer applications including word processing, spreadsheets, and e-mail.
• Ability to read, interpret, and prepare reports and correspondence.
• Ability to perform mathematical calculations including percentages, discounts, and basic algebra.
• Ability to apply common sense reasoning to written and verbal instructions.

Why West Cancer Center is a Great Place to Work

• Meaningful Impact: Support financial operations that sustain high-quality oncology care.
• Collaborative Culture: Work alongside leadership and clinical teams across the organization.
• Professional Development: Contribute to process improvement and operational excellence.
• Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.

No nights, weekends, or holidays. Comprehensive benefits package.

Join Us
If you are an experienced revenue cycle professional with leadership experience and a commitment to operational excellence, we invite you to apply for the Revenue Cycle Manager role at West Cancer Center.