LIHEAP Vendor Compliance Specialist

About Us

Westbay Community Action, Inc. is a nonprofit, multi-service agency serving the needs of Kent County residents since 1966. We provide people with connections to grow through our services, partnerships, and advocacy efforts.

Summary

Our Low Income Home Energy Assistance Program (LIHEAP) is seeking a LIHEAP Vendor Compliance Specialist. This position is responsible for ensuring the accurate, timely, and compliant processing of LIHEAP fuel deliveries, vendor transactions, crisis requests, and related documentation. The position supports daily LIHEAP operations through vendor and client communication, payment processing and documentation, data entry, LIHEAP grant balance tracking, reporting, and maintenance of deliverable and non-deliverable fuel records within Hancock and related agency systems. This position will support our programs at two convenient locations, 487 Jefferson Blvd, Warwick, and 1745 Main Street, West Warwick.

This is a full-time (37.5 hrs/week) position with a pay rate of $23.00/hr. Westbay offers a generous benefits package, including paid time off (vacation, sick and personal), 14 paid holidays, 401k match, medical/dental/vision insurance, life insurance, tuition reimbursement, and much more.

Qualifications

• High School diploma required – bachelor’s degree in social work or related field preferred
• Experience within the LIHEAP Program preferred
• One year of experience in data entry
• Pass a BCI clearance
• Valid driver’s license and reliable transportation required
• Must maintain appropriate auto insurance coverage

Core Competencies

• Maintain confidentiality of clients and the agency
• Practice professionalism while representing clients and the agency
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks
• Ability to function well in a high-paced environment
• Proficient with Microsoft Office Suite or related software
• Must be detail-oriented with the ability to manage multiple projects at a time
• Must be able to work independently and as a team member

Duties/Responsibilities

• Maintain confidentiality of clients and the agency
• Practice professionalism while representing clients and the agency
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks
• Ability to function well in a high-paced environment
• Proficient with Microsoft Office Suite or related software
• Must be detail-oriented with the ability to manage multiple projects at a time
• Must be able to work independently and as a team member

Physical Requirements

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee must frequently use hands, fingers, handle or feel objects, and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The environment is a business office environment and community/state-based organizations. Universal standard precautions are necessary due to the potential exposure to blood-borne pathogens, respiratory infections, and other biohazardous materials. This position requires the individual to have their own transportation, a current unrestricted license to drive, and documented auto insurance.

Westbay Community Action, Inc. is an Equal Opportunity Organization.

Pay: $23.00 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $23