Teller

Job Description

We are seeking exceptional individuals to join our team at Westamerica Bank, one of the largest commercial banks headquartered in California.

We deliver a wide variety of financial services with a superior customer service guarantee.

Job Summary:

Under direct supervision, provide quality service to customers, promote sales of bank services and products.

Key Responsibilities:

• Deliver 5 points of service to external customers: Your Community Banker, Sundown Rule, it's your time, 24hrs or bust, Statement of fact, everybody makes a difference.
• Adhere to QIS standards.
• Actively contribute to team success through clear, effective communication with co-workers.

• Promote sales of bank's services, meeting an average goal of $110/FTE per month.
• Cross-sell appropriate products and services to clients and prospects.
• Contribute to Key Initiatives.

• Meet established standards for accuracy and compliance while adhering to policies and procedures.
• Identify and address un-located cash differences, operating losses, and BSA errors.
• Adhere to Control Consciousness policies and procedures.
• Follow branch security procedures.
• Provide support with daily operational tasks, including processing Branch Capture and balancing the ATM and Vault.
• Meet attendance guidelines.

• Exercise good judgment and common sense in protecting Bank assets while providing excellent customer service.
• Respond positively to constructive feedback and work to correct any noted concerns.
• Takes personal responsibility for quality and quantity of work.

• Complete regulatory tutorials to ensure understanding of compliance standards and expectations.
• Answer regulatory questions correctly during Audit/Branch Review.

Promotional Guidelines:

• Tellers are eligible for promotion after six months in their current position.
• Must meet minimum referral criteria at least four times during the previous six-month period.
• Must not have been on counseling for the same six-month period.
• Performance appraisal must not contain a 'below expectation' or 'needs improvement' rating.
• Additional training may be required based on specific branch needs.

Work Environment:

The employee works in an office environment but may occasionally perform job duties outside of this setting. The noise level is usually moderate.

Equipment Used:

10-key machine, Microsoft-based computers, Fax & photocopier, ATM, tube system for drive-up window, Branch Capture equipment.

Decision Making:

• Accept and process checks from bank customers written to non-customers with proper documentation.
• Identify the best approach to obtain additional data from customers when there are questions about transaction legitimacy.

Supervisory Responsibility:

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Financial Impact:

Inaccurate transactions will impact branch cash balances, decrease teller incentive payouts, and may result in dissatisfied customers.

Requirements:

MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS:

• Good customer relations and basic math skills required.

Physical Demands:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones, and other office equipment.

The employee is required to walk and stand for long periods of time.

The employee is required to occasionally reach, sit, stoop, kneel, or crouch.

The employee may occasionally lift and/or move up to 25 pounds.

Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Mental Demands:

• Accurately count and dispense funds to customers.
• Recognize opportunities to cross-sell products.
• Respond positively to challenging customers.
• Maintain established service standards.

EOE

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Salary : $110