What are the responsibilities and job description for the Teller Banking position at Westamerica Bank?
Job Description
We are looking for outstanding people to deliver a wide variety of financial services with a superior customer service guarantee at Westamerica Bank.
Job Summary
Under direct supervision, provides quality service to customers and promotes sales of Bank services and products.
Essential Functions
- Customer Service
- Deliver 5 points of service to external customers (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference)
- Adhere to QIS standards
- Actively contributes to team success through clear, effective communication with co-workers
- Sales Referrals
- Promote sales of bank's services. Meet goal of $110/FTE per month on average.
- Cross sell appropriate products and services to clients and prospects.
- Teller Standards and Work Habits
- Meet established standards for accuracy and compliance, while adhering to policies and procedures.
- Un-located cash differences, operating losses, and BSA errors (see attached Teller Standards) to be within established limits.
- Adhere to Control Consciousness policies and procedures.
- Follow branch security procedures in opening, closing, and branch operations.
- Sound Decision Making
- Exercise good judgment and common sense in protecting Bank assets while providing excellent customer service.
- Responds well to constructive feedback and works to correct any noted concerns
- Takes personal responsibility for quality and quantity of work.
- Compliance Responsibilities
- Complete regulatory tutorials to ensure understanding of compliance standards and expectations.
- Answer regulatory questions correctly during Audit/Branch Review.
Promotional Guidelines
Tellers are eligible for promotion based upon the following minimum criteria:
- Must be in current position for six months.
- Performance and minimum referral criteria must be met at least four times during the previous six-month period.
- Must not have been on counseling for same six-month period.
- Performance appraisal does not contain a
Salary : $110
