What are the responsibilities and job description for the Centralized Intake Worker position at West Virginia Department of Human Services?
General Description
These positions perform work as a first line of defense in alleviating the abuse/neglect/exploitation of children and vulnerable adults within the state. These positions receive and professionally assess telephone calls and conduct thorough interviews dealing with possible mistreatment, neglect, and potential abuse. These positions are the initial contact point for possible abuse victims and act as an advisor to the resolution of client issues. They participate in a 24-hour on-call rotation and mandatory overtime to ensure continuous coverage. These positions communicate/coordinate with law enforcement if there is an emergency situation. Perform related work as required.
Responsibilities may include, but are not limited to:
- Answering and assessing incoming calls regarding possible cases of mistreatment, neglect and abuse of children and at-risk adults statewide.
- Communicate with Child and Adult Protective Service Workers and their supervisors when situations deem necessary.
- Communicate with law enforcement personnel when citations deem necessary.
- Prepare necessary reports and records to reflect the employee’s daily activities.
Applicants must possess a valid WV driver’s license, and reliable transportation. Applicants also must have strong communication skills, both oral and written, and maintain detailed case records and extensive documentation. Overtime hours and frequent travel may be required. Successful completion of a background check is required for employment.
Counties of work: Marion
Example of Duties and Responsibilities
Responsibilities may include, but are not limited to:
- Answering and assessing incoming calls regarding possible cases of mistreatment, neglect and abuse of children and at-risk adults statewide.
- Communicate with Child and Adult Protective Service Workers and their supervisors when situations deem necessary.
- Communicate with law enforcement personnel when citations deem necessary.
- Prepare necessary reports and records to reflect the employee’s daily activities.
Minimum Qualifications
- Education: Bachelor's degree from an accredited college or university.
- Experience: None.
Job Type: Full-time
Pay: $41,925.00 - $69,875.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Education:
- Bachelor's (Required)
Work Location: In person
Salary : $41,925 - $69,875