What are the responsibilities and job description for the Home Care Scheduler position at West Valley?
Job Overview
We are seeking a highly organized and dependable Home Care Scheduler to join our dynamic home care team. In this vital role, you will coordinate and manage caregiver and client schedules, ensuring seamless communication between the office, caregivers, clients, and their families. Your ability to stay calm, think quickly, and problem-solve in a fast-paced environment will directly impact the quality of care we deliver.
The ideal candidate has prior scheduling experience in a home care agency (strongly preferred), strong computer skills, excellent communication abilities, and a proactive, solution-focused mindset. Experience with WellSky/ClearCare is highly preferred.
Key Responsibilities
- Create, maintain, and adjust caregiver schedules based on client care plans
- Respond promptly to call-offs, emergencies, and last-minute scheduling changes
- Communicate professionally with caregivers, clients, and families using a multi-line phone system
- Match caregivers to clients based on skills, availability, location, and compatibility
- Accurately document all scheduling changes in WellSky/ClearCare
- Monitor overtime, hours worked, and compliance with labor regulations
- Coordinate with office staff regarding new clients, care plan updates, and staffing needs
- Participate in on-call rotation as required
Required Qualifications
- Previous scheduling experience in a home care agency (required)
- Strong computer skills (scheduling software, email, spreadsheets, databases)
- Excellent organizational and time-management skills
- Ability to multitask and prioritize in a high-pressure environment
- Knowledge of HIPAA regulations and client confidentiality standards
- Clear verbal and written communication skills
- Professional phone etiquette and strong customer service mindset
- High level of reliability, discretion, and accountability
Preferred Qualifications
- Experience using home care scheduling software (WellSky/ClearCare or similar)
- Understanding of caregiver availability, overtime rules, and shift coverage
- Experience working with caregivers, seniors, or healthcare clients
Work Schedule & Flexibility
- Must be flexible with scheduling, including occasional early mornings, evenings, weekends, and on-call shifts
- Scheduling emergencies may occur outside of standard business hours
This is an essential role for an experienced home care scheduler who values accuracy, accountability, and teamwork. If you meet the qualifications and are ready to contribute to a high-performing care team, we invite you to apply today.