What are the responsibilities and job description for the Front Office Medical Receptionist position at West Texas ENT Brownwood?
ABOUT THE ROLE
West Texas ENT is a trusted ear, nose, and throat specialty practice serving the Abilene and Brownwood communities. We are looking for a friendly, organized, and dependable front office receptionist to serve as the welcoming face of our practice — ensuring smooth front desk operations from patient arrival through checkout while supporting our clinical team behind the scenes.
If you thrive in a fast-paced medical environment, take pride in delivering exceptional patient experiences, and bring energy and attention to detail to everything you do, we’d love to meet you.
WHAT YOU’LL DO
- Serve as the first point of contact — greet patients and visitors warmly and ensure a positive first impression
- Answer and manage a multi-line phone system with professionalism; direct calls and take detailed messages
- Schedule, confirm, and manage patient appointments using EHR systems (Epic, Athenahealth, eClinicalWorks, or similar)
- Check patients in and out; verify insurance coverage, demographic information, and collect copays at time of service
- Perform insurance verification and support billing and medical collection processes
- Maintain accurate patient records in compliance with HIPAA regulations; ensure proper documentation and coding standards (CPT, ICD-10)
- Support office management tasks including data entry, appointment reminders, filing, and supply management
- Collaborate with clinical staff to coordinate patient flow and support care plan logistics
- Cross-train on surgery scheduling to provide additional clinical team support as needed
WHAT WE’RE LOOKING FOR
- 1–2 years of experience in a medical front office or similar healthcare setting
- Proficiency with EHR/EMR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, or Dentrix
- Working knowledge of insurance verification, medical billing, and ICD-9/10 coding standards
- Strong computer skills including Microsoft Office; 10-key typing proficiency a plus
- Ability to handle sensitive patient information with discretion and full HIPAA compliance
- Excellent organizational skills and attention to detail in a high-volume, fast-paced environment
- Strong communication skills and professional phone etiquette; ability to multitask effectively
- High school diploma or equivalent required; medical or administrative certification a plus
- Bilingual preferred — Spanish fluency a significant advantage in serving our patient community
WHAT WE OFFER
- Full-time, stable employment with consistent hours
- Opportunity to cross-train on surgery scheduling and grow within the practice
- Supportive, close-knit specialty team environment
- Meaningful impact on the patient experience every day
If you are a motivated team player who genuinely enjoys helping people and wants to grow in a specialty medical practice, we’d love to hear from you. Apply today and join the West Texas ENT family.
HOW TO APPLY
Submit your resume and a brief introduction through Indeed. We review applications on a rolling basis and will be in touch with qualified candidates promptly.
Practice: West Texas ENT
Location: Brownwood, TX
Job Type: Full-Time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Pay: $14.00 - $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $14 - $17