What are the responsibilities and job description for the Customer Service Specialist position at West Tennessee Bone & Joint Clinic, P.C.?
Description
General Summary: A nonexempt position responsible for greeting, checking in, registering, and checking out patients in a courteous, professional and articulate manner.
Position: Full-Time (on-site at Jackson location)
Hours: M-F, 8a-5p
Wage: $15.50/hr
Essential Job Responsibilities:
- Prepares office for daily operations, greeting the patients and customers courteously.
- Obtains and annotates patient and other telephone calls as needed in a professional and courteous manner, delivering messages and responding to requests for information.
- Prepares patients electronic charts by entering patient demographic and insurance information accurately into the computer.
- Collects correct information necessary for billing from the patient, including correct insurance cards and photo identification.
- Collects copays and payments from patients and balances money collected daily.
- Checks out patients collecting fee tickets and any other paperwork needed. Accurately schedules patients for return appointments as needed.
- Accurately scans patient charts and loose documentation as needed.
Experience: Six months previous experience in a medical office preferred.
Location(s)
- Jackson
Salary : $16