Quality Manager

West Star is the fastest-growing maintenance, repair organization in the industry, and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence.  We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel. 

What You Can Expect as a Quality Manager at West Star:

This position is responsible to the Quality Control Director for the overall operation of the Quality Department and will have the final authority in the release to service of airframes, engines, propellers, appliances, and the component parts thereof. In addition, the Quality Manager is responsible for directing, planning, and outlining the details of inspection standards, methods, and procedures used by the repair station in compliance with all applicable Federal Aviation Regulations, manufacturers' specifications, and recommendations.

You Will Be ESSENTIAL to Many FUNCTIONS, Including:

• Supervise, mentor, and guide team members of the Quality Department; foster a positive work environment, encourage teamwork, and enhance skills through on-the-job training and performance coaching.
• Participate in hiring and disciplinary matters while conducting quarterly performance assessments and feedback.
• Liaise with the local FAA as required to ensure the repair station maintains compliance with FAA regulations.
• Assure that all inspections are properly performed on all completed work and that the proper inspection records, reports, and forms used by the repair station are completed and executed before releasing the product for service return.
• Determine that all technical data on articles overhauled or repaired by the repair station are kept current with the latest revisions.
• Assure that periodic checks are made on all inspection tools and the calibration of precision equipment used by the repair station.
• Guide the final acceptance of all incoming material, including new parts, supplies, and the airworthiness of articles on which work has been performed outside the repair station.
• Assure that the proper inspection records, reports, and forms used by the repair station are available to all inspection personnel.
• Assure that the technician responsible properly executes complete entries on forms and work orders used by the repair station.
• Assure that procedures used in the procurement and reception of aircraft parts guard against "bogus" and "unapproved" parts from entering the parts system and ensure that any such parts are detected before their use.
• Ensure that proper entries are made into maintenance logs and work orders.
• Any other job-related duties as assigned by the supervisor or management.
• Effectively communicate (i.e., speak, write, read) in English.
• Any other job-related duties as assigned by the supervisor or management.

Qualifications:

What You’ll Need to Bring with You:

Your Education:

• A high school diploma or equivalent.
• A&P license required.
• An Inspector Authorization (IA) rating is recommended.
• A valid driver’s license approved for airline travel and/or a valid passport is ideal but not required.

Your Experience:

• Computer literacy in word processing and spreadsheets.
• Ability to read electrical and structural prints is recommended.
• Customer service experience is recommended.

Your Initiative:

We’re looking for team players who are self-motivated and able to perform in a fast-paced environment where working under specific deadlines and time constraints is common. Being detail-oriented, maintaining accuracy, and communicating clearly, both written and verbally, are essential for success.

Your Sense of Responsibility:

• Enter data and complete entries with a high degree of accuracy.
• Coordinate projects and maintain schedules as required.
• Ensure good communication with management and personnel on all data needs.
• Follow all company rules and FAA regulations during performance of duties.
• Maintain customer-oriented work habits for oneself and the department.
• Actively work to keep the work order system current.

 Other Particulars:

Physical Requirements:

• Lift and carry at least 25 lbs.
• Bend, reach, and stoop when around aircraft.
• Sit at a desk and/or computer for extended intervals.
• Routinely walk short distances.

 Mental Requirements:

• Prioritize and control the workload of the self and the department.
• Professionally work with others.
• Adapt to new or upgraded computer systems.
• Collaborate with FAA personnel on the interpretation and communication of regulations.

 The lists above include the main items for this job position to be successful but not limited to other things that might come about in time. The person applying for this position must understand that the objectives, responsibilities, and requirements could change for better success for the company and the person.

West Star Aviation is an equal opportunity employer.  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.