UNIT HOST - FOOD SERVICE AMBASSADOR (FT)

JOB TITLE: Unit Host – Food Service Ambassador
DEPARTMENT: Nutrition Services
REPORTS TO: Nutrition Services Director

$1,500 SIGN-ON BONUS (Full-time; external applicants only)

JOB SUMMARY
Under general supervision you will perform a variety of tasks including working directly with Registered Dietitians, Registered Nurses, Certified Nursing Assistants and Executive Chefs to provide well-plated, visually appealing, and flavorful food. You will gain experience in a healthcare setting, learn about safe food handling and therapeutic diets, while also creating opportunity for continued professional growth. Direct patient contact placing meal orders via computer hardware, delivering meal trays, collecting meal trays. Stocking units with nourishment daily and recording via online application. Providing an excellent food service experience for our patients and visitors. Wash dishes and adhere to all sanitary regulations governing the handling, storage preparation and serving of food is an expectation of all food service workers.

JOB REQUIREMENTS

• Ability to perform on-the-job training related to sanitary food service standards and safety.
• Ability to read, write and follow oral and written directions and pay close attention to details.
• Computer skills and knowledge of working on a tablet.

EXPERIENCE
Food service, bussing or waiting experience; minimum of 3 months preferred.

SKILLS

• Ability to write notes and brief instructions using correct spelling and grammar.
• Strong verbal communication & listening skills.
• Friendly and service-oriented.
• Ability to learn new computer software applications.
• Adapt to pressure and deadlines.
• Must be able to function as a team member.
• Must be able to interact effectively with a wide variety of people.
• Is kind, courteous and is able to get along with co-workers and with all staff.
• Deliver friendly and efficient customer service.
• Speak clearly and present information orally.
• Ability to speak, read, understand, and write English.
• Apply common sense understanding to carry out written and oral instructions.
• Ability to learn to perform a variety of repetitive tasks.
• Ability to do heavy lifting.
• Ability to stand for long periods of time.
• Demonstrate customer service skills; effective interpersonal skills.
• Ability to build strong customer relationships.
• Excellent collaboration & team building skills.
• Effective conflict management skills.
• Assume personal responsibility for actions.
• Maintain composure under pressure.
• Perform work independently with minimal supervision.
• Possess a high degree of initiative.
• Seek to acquire knowledge in area of specialty.

ESSENTIAL FUNCTIONS

• Passion for food and health of our patients and visitors, and providing excellent customer service.
• Direct patient contact - communicate with patients, place patient meal orders while following regulatory guidelines for therapeutic diet protocol.
• Assure accuracy and appropriateness of meal including food texture, fluid consistency, appearance, portion control, taste, and temperature. Able to make appropriate substitutions according to meal satisfaction standards.
• Desire and willingness to adapt to fluctuating patient acuity/complexity and patient and customer requests.
• Deliver patient meals and nourishments according to AIDET guidelines. Assist patients with meal set-up and assure meal satisfaction.
• Communicate effectively and professionally with team members, patients, clinical staff and visitors, and work well in a team atmosphere.
• Adhere to all sanitary regulations governing the handling, storage preparation and serving of food is required of all food service workers.
• Work with various departments, providing an interdepartmental coordination of care to ensure proper meal delivery and times.
• Perform first in, first out. Accurately cover, label and date all food items. Ensure all outdated items are discarded. Accurately document food temperatures.
• Stock department/units with nourishment items between meal times and record activities and inventory via online application.
• Maintain courteous, considerate, cooperative, and accurate communication with facility personnel, patients, and families.
• Ensure order accuracy and quality.

SECONDARY FUNCTIONS

• Collect meal trays; wash and put away dishes; maintain standards of safety.
• May also perform work on the tray line, cashier station, and may work different preparation or serving stations.