Front Desk Medical Receptionist

We are seeking a dedicated Front Desk Medical Receptionist who thrives in a fast-paced environment and enjoys delivering exceptional patient experiences. This role involves balancing patient-facing duties with administrative tasks, supporting a small team, and reporting directly to the Office Manager. The ideal candidate remains calm under pressure while managing multiple priorities and contributing to smooth office operations in compliance with HIPAA standards.

Responsibilities

• Greet and register patients while minimizing wait times and resolving reception area issues
• Verify and document patient information including demographics, identity, insurance, and intake forms
• Collect signatures on HIPAA, consent, treatment authorization, and release documents
• Accurately collect and process patient balances, co-pays, deductibles, and overdue payments
• Manage incoming calls, emails, messages, and referrals promptly to completion
• Prepare for upcoming visits by reviewing schedules, sending reminders, and completing necessary documentation
• Schedule, cancel, reschedule appointments, and manage waitlists accurately
• Conduct patient check-out including appointment scheduling and providing education handouts
• Maintain medical records with timely input of scans, documents, and test results
• Coordinate with the healthcare team to ensure efficient patient flow and operations
• Participate in staff meetings and contribute to ongoing improvements
• Adhere strictly to compliance programs and HIPAA policies
• Perform other duties as assigned by the office manager or provider

Required Qualifications

• Minimum 1 year of experience in medical reception

Preferred Qualifications

• High school diploma or equivalent
• Familiarity with medical terminology and appointment scheduling software
• Experience with insurance verification and customer service
• Strong multitasking, communication, problem-solving, and time management skills
• Thorough understanding of HIPAA compliance