Medical Records Release of Information (ROI) Clerk

Description

WORK SCHEDULE

PRN - As Needed

JOB SUMMARY

Responsible for processing requests for medical records, delivery of medical records, and forms in accordance with regulatory requirements, MCC policies and procedures, and federal and state statutes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform all duties associated with the preparation, generation, and distribution of Medical Records in accordance with departmental and MCC policy and procedures.
• Provide appropriate invoices to requesting customers, acting as a collections liaison prior to records being sent while remaining in compliance with regulatory requirements.
• Work directly with outside physician offices to assist with closing care gaps related to future visits and/or follow up medical documentation. 
• Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Operate office equipment such as voice mail messaging systems, copiers, fax machines, etc.
• Answer incoming telephone calls. 
• Perform other duties as may be assigned.

CORPORATE CULTURE RESPONSIBILITIES

• Follow established corporate and department-specific policies and procedures.
• Attend all corporate and department-specific required training.
• Uphold MCC’s Purpose, Values, and Vision.
• Abide by MCC’s Corporate Culture Responsibilities. 
• Perform other duties as may be assigned cheerfully and willingly.

Requirements

EDUCATION/EXPERIENCE REQUIREMENTS

• One year of experience in a medical office clerical environment working directly within a medical records department. 
• Minimum education requirement is high school diploma or GED.

KNOWLEDGE, SKILLS AND ABILITIES

• Display effective customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills, as well as achieving high customer satisfaction. 
• Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
• Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
• Strong computer software experience with general working knowledge of Microsoft Word and Excel required. 
• Be willing to learn new equipment and processes quickly. 
• Be a self-motivated team player.
• Ability to effectively multi-task. 
• Ability to operate office equipment such as copier, scanner, and fax machine.
• Ability to generate ideas to make existing processes more efficient. 
• Proficient in use of English language both in written and verbal communication. 
• Must be able to communicate with individuals of varying socio-economic backgrounds.
• Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Professional demeanor and recognition of privacy considerations for patients and families.
• Ability to maintain confidential information. 

PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

• Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
• Standing/Walking: Occasionally; activity exists up to 1/3 of the time
• Keyboarding/Dexterity: Frequently; activity exists from ¾ of the time
• Ability to look at a computer screen for extended periods.
• Ability to perform constant repetitive hands and finger motions.
• Ability to work in various positions (standing, sitting, bending, and walking) for extended periods of time.
• Talking (Must be able to effectively communicate verbally): Yes
• Seeing: Yes
• Hearing: Yes

EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

• Must exhibit stable work behaviors daily.
• Must possess adequate individual coping skills.
• Ability to remain calm and professional regardless of workload or time constraints.   
• Must be able to work under stress and remain calm and professional.    

WORK ENVIRONMENT

• Exposed to frequent and constant interruptions in daily functions/schedule.  
• Must be available to customers and staff throughout the day.  
• Required to work extended hours to meet department needs.