What are the responsibilities and job description for the Front Desk Receptionist position at West Florida Medical Associates?
Full job description
Monday – Thursday 8am – 4:30pm
Friday – 8am – 4pm
Front Desk Associate
Are you a friendly and organized multi-tasker seeking personal and professional growth within a highly respected healthcare organization? Well, we’ve got some good news for you!
West Florida Medical Associates is now hiring Front Desk check in and checkout Associates!
Your Role
Our Front Desk Associates are responsible for greeting visitors in a professional manner and perform various clerical duties.
Our Front Desk Associates serve as “the face” of the office—representing each practice and serving as the first point of contact!
Our Front Desk Associates also:
o Provide excellent customer service to all patients and visitors
o Schedule appointments through our EMR (EClinical)
o Verify demographic information/copy I.D. and insurance cards
o Manage outgoing referrals
o Schedule imaging for patients at preferred imaging facility
o Collect copays, coinsurance, and/or deductibles
o Print Superbills for the next day appointments and make sure any documents needed are attached
o Contact patients to reschedule appointments if they were cancelled or no showed
o Scan all patient forms into the EMR (EClinical)
o Manage multi-line phone systems, screen calls, and direct inquiries appropriately
o Operate standard office equipment including fax, photocopier, computer, and printer
o Communicate with patients and ensure their experience is the best it can be
We’re BIG on RESPECT, INTEGRITY, SERVICE, MEDICAL EXCELLENCE, and COMPASSIONATE CARE. If you are too, we’d love to hear from you!
Other MUST HAVES include:
o High school diploma or equivalent
o Oral Communication skills
o Organizational skills
o Time management skills
o Keyboarding skills
o Computer literacy
o Customer service experience
o Professionalism
o Telephone etiquette
o The ability to perform each essential duty satisfactorily. (Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.)
o A smile
Previous experience working in a medical office is preferred, BUT it’s not a necessity! We offer extensive hands-on training, so all you really need is a can-do attitude!
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $14 - $17