Front Desk Receptionist

Position Overview:

The primary job for the front desk receptionist is to exceed our client’s expectations for outstanding client service while creating a warm and welcoming impression. A good receptionist is a ‘people person’ who enjoys working with diverse clients and is caring, friendly, and efficient.

The receptionist must remain professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions. The position is part crowd control, part efficiency expert, and part computer/records savvy.

Receptionists must be able to emphasize with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They should remain calm and collected in the face of emergency situations.

Receptionists should have a firm belief in the quality of care we provide and communicate this sense of assurance to our clients. The receptionist must know and understand our services and recommendations and be able to clearly communicate these to clients.

Providing for patient and client comfort by keeping the reception and other areas of the clinic clean and presentable is part of the daily routine. Ultimately, it is the receptionist who is responsible for creating a good first and last impression on our clients. The importance of this role cannot be over emphasized.

Responsibilities:

Include but are not limited to:

• Understanding of hospital policies and procedures
• Answer phone by third ring in courteous and friendly manner
• Receive incoming calls and direct them to the appropriate team member or take a message that is properly relayed at a later time
• Avoid providing medical advice over the phone
• Make medical notes/phone consultation of conversations with clients
• Be able to provide phone shoppers with answers to their questions to establish the value associated with the service we provide
• Utilize effective listening skills to obtain all necessary medical and personal information from the client
• Discern and potential client problems, complaint, or questions and handle them appropriately
• Understanding of wellness car and common medical problems to aid in client communication
• Phone calls to remind clients of appointments and provide client with any information or instructions they will need prior to their appointment
• Monitor online appointments and prescriptions and process as needed
• Scheduling appointments as to meet the clients’ needs most efficiently use doctors and other staff members’ time
• Monitor appointment schedule and communicate with clients on wait times
• Preparation of appointment paperwork
• Distribute new client paperwork
• Ensure all client contact information is current via phone and in person
• Inform clients of payment policies
• Admit and release of patients to/from hospital and appointments
• Review invoice, set next appointment, and ensure client has had all of their questions answered
• Receive and accurately record client payments
• Accurately invoice coupons and gift certificates
• Scan medical documents
• Process returned mail/postcards-contact client to verify and correct contact information
• Make future appointments at checkout and ensure reminders are current in computer system
• Fax medical records requests if client has given permission
• Ability to notice urgent care patients and triage them to the medical team
• Manage and mail out sympathy cards
• Maintain cleanliness of the reception areas, waiting room, food areas, and restroom
• Attend all staff and departmental meetings

Job Specifications:

• Must be able to lift 40 pounds or ask for assistance if over 40 pounds
• Completion of a high school degree
• Must be able to work energetically for the entire shift, sometimes exceeding 9 hours per day. Shift does not end until all the duties are completed.
• Must be available for some weekend shifts
• Must have a reliable vehicle

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule

Work Location: In person

Salary : $15 - $18