What are the responsibilities and job description for the Office Admin position at West Electric LLC?
About West Electric
West Electric is a family-owned electrical company that's currently expanding its solar division at a rapid pace. We specialize in EV chargers, smart panels, solar energy solutions, and battery storage. Our mission is to deliver cutting-edge technology, unmatched customer service, and innovative products that exceed expectations.
We prioritize doing right by both our clients and employees, no matter the circumstances. With a fully in-house team, including electricians, a general contractor, and a carpenter, we can handle virtually any residential or commercial project.
The Role
As our Office Administrator / Customer Service Representative, you're the backbone of our front office and the first voice many of our customers hear. You'll keep the day-to-day running smoothly: managing the schedule, handling customer calls and confirmations, keeping our records clean, and supporting the sales and operations teams. This is a relationship-driven role for someone organized, personable, and ready to wear a few hats in a fast-growing company.
What You'll Do
- Run point on daily office operations and keep the front office organized and welcoming
- Answer inbound calls and emails, field customer questions, and direct inquiries to the right person
- Make customer confirmation and reminder calls to keep appointments on track and reduce no-shows
- Schedule and coordinate appointments, keeping the consultants' and technicians' calendars full and accurate
- Set qualified appointments from new leads and follow up with prospects to re-engage interest
- Maintain clean, up-to-date records in our CRM
- Handle general administrative tasks: filing, data entry, document prep, and basic office coordination
- Collaborate with the sales and operations teams to keep the pipeline and the schedule moving
What We're Looking For
- Strong phone presence and clear, friendly communication
- Highly organized and detail-oriented, comfortable juggling multiple tasks and a busy schedule
- Self-motivated with a strong work ethic and a proactive, take-ownership attitude
- Comfortable with basic computer tools, email, and CRM software (training provided)
- Prior office administration, scheduling, or customer-service experience preferred
- Must be 18 or older
Compensation & Benefits
- W-2, full-time position
- Base pay: $25/hr
- Medical coverage
- 5% 401(k) matching
- Paid vacation
- Opportunities for advancement
Schedule: Monday to Friday, roughly 8 AM to 4 PM
Work Location: On-site in East Hartford, CT 06108
Although West Electric has been established for over 15 years, this is very much a ground-floor opportunity with limitless potential for growth.
We prioritize doing right by both our clients and employees, no matter the circumstances. With a fully in-house team—including electricians, a general contractor, and a carpenter—we can handle virtually any residential or commercial project.
We offer competitive redlines, M1 payments, and Aurora for designs and proposals. Our low adder rates are complemented by some of the best warranties in the industry, including a lifetime warranty for cash and loan clients.
West Electric takes a unique approach to solar energy—offering more than just rooftop installations. From standard ground mounts to pergolas and carports, we provide versatile solar solutions tailored to our customers’ needs.
Our experienced team of electricians and solar installers are highly knowledgeable in all aspects of solar energy. Additionally, we participate in the Energy Storage Solutions Program, helping our customers secure whole-home battery backup systems at a fraction of the cost.
We are committed to empowering homeowners with the knowledge and financing options they need to make the best decisions for their homes. We offer various loan and lease/PPA options, ensuring flexibility for every customer.
At West Electric, we operate under a brokerage model, allowing our energy consultants to work directly with customers to determine the best panels, inverters, and financing products to fit their specific needs.
We make it right for both the client and employee every time, no matter what. With all in-house crews, electricians, our own general contractor and carpenter...we are able to handle just about any project, residential or commercial.
Salary : $20 - $25