What are the responsibilities and job description for the BODY SHOP COORDINATOR position at West Detail?
Overview
We are seeking a dedicated and organized Auto Body Shop Coordinator our team. BODY SHOP EXPERIENCE IS HIGHLY PREFERRED. This role is essential in maintaining the smooth operation of our shop, providing excellent customer support, and ensuring that all tasks are handled efficiently. The ideal candidate will possess strong customer service skills and be comfortable managing various body shop tasks. Bilingual candidates are encouraged to apply, as effective communication with a diverse customer base is key.
Duties
- Assist customers with inquiries and provide exceptional service at the front desk.
- Handle customer inquires, resolve complaints, build customer loyalty and manage relationships with insurance companies
- Schedule repairs, monitor technician productivity, ensure workflow efficiency
- Keep clear communication between customer and insurance companies
- Quality Control: Conduct inspections, minimize comebacks, and uphold high repair standards
- Boost business through strong leadership and relationship skills
- Manage administrative tasks including filing, data entry, and maintaining organized records.
- Utilize CCC One for scheduling, communication, and document management.
- Provide clerical support as needed, including handling phone calls and emails.
- Collaborate with team members to improve shop operations and customer experience.
- Maintain a clean and welcoming environment for both customers and staff.
Experience
- Has CCC One experience
- Has body shop experience is highly preferred.
- Experience in customer support or front desk operations is highly desirable.
- Bilingual abilities are a plus, enhancing communication with a broader range of customers.
- A proactive attitude towards learning new skills related to office management and customer service.
Requirements:
CCC One Experience
Valid driver's license and clean driving record;
Enthusiastic and motivated presence in a team environment;
Professional appearance and strong work ethic.
Ability to keep up and succeed in a fast-paced work environment.
HOURLY PAY RATE:
$21.00 to $25.00 per hour
Call Rita H. for more details at 626-383-9682 and email resume to rita_herrera_7@hotmail.com
Join us in creating a positive experience for our customers while developing your skills in a supportive environment!
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Ability to Commute:
- Norwalk, CA 90650 (Required)
Ability to Relocate:
- Norwalk, CA 90650: Relocate before starting work (Preferred)
Work Location: In person
Salary : $21 - $25