What are the responsibilities and job description for the Advertising Account Manager position at West Coast Careers?
Advertising Manager – Remote (USA)
Compensation & Benefits
- Salary: $90,000 – $110,000
- Full Benefits Package
- Paid Time Off (PTO)
- 401(k) Retirement Plan
About Our Client
Our client is an AI-powered advertising technology platform that helps brands, sellers, and agencies scale performance across eCommerce channels, including Amazon and beyond. The platform combines advanced AI-driven advertising technology, analytics, and expert services to improve campaign performance, streamline execution, and drive consistent sales growth.
Position Overview
The Advertising Manager is a highly client-facing role responsible for managing relationships with brands, sellers, and agencies while serving as the primary point of contact for the company’s AI-driven advertising platform.
This individual will work directly with clients to ensure successful onboarding, adoption, and ongoing performance optimization of their advertising campaigns. Strong experience in digital advertising is required, with specific expertise in Amazon Ads strongly preferred.
This role requires someone who understands how Amazon advertising works at a tactical level and can confidently support clients running active campaigns. You will act as both a trusted advisor and executional partner, helping clients maximize performance while leveraging the platform’s AI-driven capabilities.
Key Responsibilities
Client-Facing Account Management
- Serve as the primary point of contact for brands, sellers, and agency clients using the platform.
- Build and maintain strong, long-term client relationships focused on performance, trust, and retention.
- Act as a consultative partner, helping clients understand and optimize their advertising strategies.
Platform & Campaign Support
- Support clients in setting up, managing, and optimizing digital advertising campaigns.
- Provide hands-on guidance for campaign performance improvements and best practices.
- Ensure clients are successfully leveraging the AI-driven platform to maximize results.
Client Success & Onboarding
- Lead onboarding for new clients to ensure smooth activation and adoption of the platform.
- Improve onboarding processes, workflows, and client education materials.
- Ensure clients are fully enabled to succeed early in their lifecycle.
Performance Monitoring & Insights
- Track campaign performance, engagement metrics, and platform usage.
- Provide insights, recommendations, and reporting to clients and internal stakeholders.
- Identify opportunities for optimization, growth, and improved ROI.
Cross-Functional Collaboration
- Work closely with Sales, Product, and Support teams to ensure client needs are met.
- Share client feedback and insights with Product teams to drive platform improvements.
- Support internal teams with client context to improve service delivery and outcomes.
Client Education & Enablement
- Educate clients through training sessions, calls, and webinars.
- Develop and improve educational materials and best practices documentation.
- Serve as a subject matter expert on platform functionality and advertising workflows.
Retention & Growth
- Identify opportunities for account expansion, upsell, and increased platform adoption.
- Help reduce churn by ensuring clients are consistently achieving measurable value.
Qualifications
Required Experience
- 5 years of experience in client success, account management, advertising, or digital marketing roles.
- Strong, hands-on experience in digital advertising is required.
- Must have relevant experience working with or managing campaigns in Amazon advertising and a strong understanding of Amazon Ads strategy and execution.
- Proven experience in a client-facing role managing brands, sellers, or agency relationships.
- Experience in SaaS, ad tech, eCommerce, or performance marketing environments preferred.
Key Skills
- Strong client-facing communication and relationship management skills
- Hands-on understanding of digital advertising platforms, especially Amazon Ads
- Ability to interpret campaign performance data and provide actionable insights
- Cross-functional collaboration and stakeholder management
- Problem-solving and escalation management
- Ability to thrive in a fast-paced, remote-first environment
- Strong organizational skills and attention to detail
Work Environment
- Fully remote (USA-based)
- Client-facing role supporting brands, sellers, and agencies directly
- Fast-paced, performance-driven environment centered on AI-powered advertising innovation
Salary : $90,000 - $110,000