What are the responsibilities and job description for the 26-106 Office Assistant (Clerical Assistant 2) Department of Communication Sciences & Disorders position at West Chester University?
Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania Department of Communication Sciences & Disorders invites applicants to apply for the position of Office Assistant.
The shift available is Monday to Friday 8:00 a.m. – 4:30 p.m.
West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.
WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.
This position is responsible for the coordination and delivery of a full range of support services to the chairperson (and faculty) in the Department of Communication Sciences & Disorders (CSD) and to the Dean for the College of Health Sciences.
The ideal candidate will demonstrate excellent communication, customer service, problem-solving and organizational skills; can manage multiple priorities in a fast-paced work environment; values teamwork and collaboration; shows attention to detail; support organization change and can build and maintain relationships with campus partners.
Responsibilities include:
- Serve as the primary point of contact and central resource for the Department by answering telephone calls, receiving and directing visitors, and distributing messages and departmental mail.
- Provide comprehensive clerical and administrative support to the Department Chair, regular faculty, and temporary faculty to ensure efficient daily office operations.
- Assist undergraduate and graduate students by providing general information and direction and serving as a liaison between students and faculty.
- Work independently to prioritize tasks and manage workflow, with input from the Chair as needed.
- Coordinate room bookings and submit work orders for facilities-related needs, including moving and custodial requests.
- Arrange travel and logistical support for departmental activities, including faculty searches and special events.
- Assist in planning and coordinating departmental events, including the annual Department retreat.
- Utilize institutional and departmental software systems (e.g., Microsoft Office Suite, Banner, SAP, 25Live) to support administrative operations.
- Maintain and update programmatic databases related to advising, assessment, and accreditation activities in collaboration with faculty.
- Assist the Chair in preparing and entering the master schedule for undergraduate and graduate courses.
- Submit and track electronic requisitions (e-reqs) and assist with departmental budget tracking and reporting.
- Maintain student records, manage enrollment-related documentation, and update faculty advising lists as directed.
- Assist the Chair and faculty with the preparation of faculty evaluations and related documentation.
- Maintain departmental files and records, including personnel documents, assessment plans, accreditation materials, and official correspondence, and monitor inventory of office supplies and equipment.
- Perform other duties as assigned.
- Six months as a Clerical Assistant 1 (Commonwealth title)
OR
- Graduation from high school
- Demonstrated proficiency in the use of Microsoft Office Suite including Outlook, Word, Excel, and Teams
Knowledge, Skills and Abilities:
- Knowledge of the use and functionality of Microsoft Office Suite software.
- Knowledge of standard vocabulary and usage, spelling, grammar, and punctuation.
- Ability to use an alphanumeric keyboard.
- Ability to proofread information for conformance with prescribed standards.
- Ability to sort and file information.
- Ability to perform mathematical calculations.
- Ability to follow oral instructions.
- Ability to read and understand written materials.
- Ability to communicate effectively orally.
- Ability to communicate effectively in writing.
- Ability to establish and maintain effective working relationships.
- Customer Service Experience
- Clerical or receptionist experience
- Experience using Microsoft Office Suite to manage calendars, create and maintain reports, and prepare presentations
- Experience working in Higher Education setting
Salary and benefits are dictated by the American Federation of State, County and Municipal Employees (AFSCME) collective bargaining agreement.
Ask about opportunities to work from home and alternate work schedules.
Candidates must apply online at https://www.schooljobs.com/careers/wcupa.
To be considered for the position, upload the following required documentation to the application:
- Resume
- Cover Letter
- A list of references with contact information.
Review of applications will begin immediately and continue until the position is filled.
Applicants must successfully complete the interview process to be considered as a finalist.
All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.
Developing and sustaining a diverse faculty and staff advances West Chester University’s educational mission. West Chester University is an Affirmative Action – Equal Opportunity Employer.