Emergency Communications Supervisor (911 Dispatch Supervisor)

West Chester Township Emergency Communications Department is accepting applications for the position of Communications Supervisor (Dispatch Supervisor). The Communications Supervisor will manage the day-to-day operations of the Communications Center during assigned work hours. They will manage the personnel scheduling for Communications Officers and other Supervisors; develop and enforce the policies and procedures for the department/township; Prepare training materials for new hires and update/refresh current employees as needed. They will also perform all the job functions of the Communications Officer.

Communication Officers process emergency and non-emergency calls for service and dispatch Police, Fire, and EMS using computer-aided dispatch technology.

You must be able to work rotating shifts, nights, holidays, and weekends; this is a stressful, demanding, fast-paced job involving life and death situations. The pay rate for this position is $34.05 per hour. Experience may be considered for the rate.

The Community:

This position provides the exciting opportunity to serve Ohio’s largest township and “One of America’s Best Places to Live.” West Chester is committed to superb customer service with an emphasis on integrity, fiscal responsibility and open communications. It is a lean and fiscally sound government known for providing exceptional services to a vibrant community.

Required Qualifications:

• High School diploma or equivalent
• 1-3 years of emergency dispatch experience
  
  

Preferred Qualifications:

• Strong/advanced communication skills, both verbal and written
• Knowledgeable on policy and standard operating procedures/guidelines
• Able to exercise sound judgement and remain calm in the midst of stressful situations
• Teamwork and basic supervisory skills
• Intermediate knowledge of computer usage and able to type at least 45 wpm accurately. Use of multiple computers, including 6-7 computer monitors simultaneously
• Strong attention to detail and accuracy
  
  

Benefits:

• 11 paid holidays
• Paid leave, including vacation, personal and sick
• Comprehensive Health, Dental and Vision Benefits
• Employer-paid life insurance
• Employee assistance program
• Participation in the Ohio Public Employees Retirement System
  
  

Position is open until filled, with first review of applications beginning May 21st. Interviews are targeting to start the week of June 1st.

The selection process includes: panel interview, polygraph, background check, and drug screen.

West Chester Township is an equal opportunity employer.

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