911 Police Dispatcher

The West Central Dispatch Center is an Equal Opportunity Employer.

This is an open application process and the posting will remain open until the position is filled.

POSITION SUMMARY:

The 9-1-1/Police Dispatcher is responsible for receiving and dispatching calls for emergency and non-emergency services involving Police, Fire and EMS needs in the West Central Dispatch Center member cities. They must act promptly, timely, courteously and provide accurate responses in accordance with established policy and procedures. This requires independent judgment, problem solving, high levels of communications skills and initiative within established policy as well as the ability to keep a calm demeanor in stressful situations.

ESSENTIAL DUTIES AND RESPONIBILITIES:

 Receive and prioritize all incoming calls, emergency and non-emergency.

 Shall answer calls (telephone or radio) in a courteous and professional manner.

 Responds to telephone inquiries and complaints from the general public, other agencies and member agencies by directing the person to the appropriate agency, dispatching an officer or providing the requested information.

 Dispatch Police based on information received by telephone, alarm system/company, radio or on-view by units in the field.

 Shall perform a thorough interrogation of the call, extract vital information necessary to ascertain the nature and location of the emergency and determine and send the proper apparatus and personnel required to service the emergency.

 Maintains contact with all in-service Police units and documents change in their status.

 Through REJIS, provides criminal history, vehicle information and driver’s information.

 Works rotating shifts with other dispatchers to maintain minimum staffing, 24 hours a day.

 Remains current with on-going events, change in procedure and problems involving the ability for the WCDC to provide service.

 Review policy and procedures manual on a routine basis and forward recommendations to the Supervisor for action.

 Make notifications as necessary to support field units in their mission.

 Reports promptly for duty to relieve the on-duty shift at the designated time, receiving all special orders, work or assignments, which may need to be handled during their shift.

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 Establish and maintain cooperative working relationships with team members, supervisors, stakeholders, members of the community, and member cities.

 Operate a two-way radio to communicate with field personnel; dispatch officers; connect multiple agencies; monitor officers during calls; respond to emergencies; document calls.

 Provide information to officers in the field; research computerized databases.

 Enter and maintain MULES entries and other information reported to terminal agencies; review warrants; recall warrants as directed.

 Train for, monitor, and respond appropriately to natural and man-made disasters, as well as the general fast-paced dispatch center environment, handling complex scenarios with minimal oversight (once initial dispatcher training period is complete).

 Shall abide by and adhere to all WCDC rules, regulations, policies and procedures and those of participating stakeholders and agencies.

 Shall practice good housekeeping at all times and report any equipment malfunctions immediately.

 Shall not discuss Dispatch Center business with anyone other than those having the need to know.

 Assist in maintaining current list of employee and stakeholder contact information.

 Monitor surveillance cameras and security doors.

 Monitor inmate arrest status.

 Ability to provide credible testimony in municipal, state and federal court.

 Shall exert all effort to maintain high morale and shall not be party to gossip or other demeaning inappropriate conduct.

 May be appointed to other special projects or assignments.

 Shall accept supervision from the Supervisor, Lead Dispatcher, and General Manager.

 Other duties as assigned.

TRAINING AND QUALIFICATIONS:

 High School Degree or GED equivalency.

 Type at a speed necessary for adequate job performance.

 Current or ability to readily obtain MULES/NCIC/REJIS certification within training period.

 Knowledge of police technology, rules and regulations operating manuals relating to communications systems.

 Knowledge of the procedures and policies pertaining to the dispatching of emergency equipment.

 Knowledge of emergency telephone and radio communications procedures.

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 Knowledge of the operation of telephone, radio and CAD systems.

 Knowledge of computers and job-related software programs.

 Knowledge of city streets and geography.

 Skill in the analysis of problem solving.

 Skill in the response to emergency situations.

 Skill in the preparation of clear and precise administrative reports.

 Skill in oral and written communication.

 Skill in multi-tasking

PHYSICAL AND MENTAL REQUIREMENTS:

 Ability to sit, for extended periods of time

 Ability to maintain composure in stressful times.

 Occasionally exert or lift up to 25 pounds.

 Concentrated mental and visual attention.

 Hearing and specific visual abilities that include close vision.

 Ability to answer phones using headsets and handheld unit.

 Ability to work in an office environment with considerable distractions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job- related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

Certain position functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

Job Type: Part-time

Pay: From $25.44 per hour

Benefits:

• Employee assistance program
• Flexible schedule
• On-the-job training

Work Location: In person

Salary : $25